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How do I change the email address on my Restor account?

Since every Restor account is tied to a specific email address, we're not able to directly change the email on an existing account. However, there are two ways to move to a new email address depending on your situation.

Option 1: Contact Support (recommended for most users)

  1. Register for a new Restor account using your new email address.

  2. Contact our support team at support@restor.eco and let them know you'd like to link your new account to your existing profiles.

  3. Our team will add your new email account to the relevant existing profiles, including your organization profile, site profiles, collections, and any other associated resources, and delete the old one.


Option 2: Self-service (if you still have access to your old email and are an Organization Editor)

If you still have access to your old email address and you have Editor permissions on your organization profile, you can make the switch yourself:

  1. Register for a new Restor account using your new email address.

  2. Go to your organization profile and add the new email account as a member.

  3. Assign the new account the Editor role.

  4. Once the new account has Editor access, remove (delete) the old email account from the organization profile.


Note: If you're unsure which option applies to you, or if you run into any issues during the process, please reach out to our support team for assistance.

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