Understanding credit deductions and how to check your balance
To see when and how many credits were added or deducted from your balance, tap on "History" in the Settings menu.
Here, you can view the details of your orders and how you earned credits.
Negative balance explained
A negative balance may occur in the following situation:
Canceled Payments: If a payment is canceled after credits have already been used, your balance will show as negative.
To review the details, check your account History in the Settings menu.
Refund Requests: If a refund is approved, the current credit balance in your account will be reduced by the amount of the refunded transaction.
This reflects the reversal of the purchase for which the credits were initially awarded.
Redo requests and credit deductions
If you wish to include additional retouching services (not part of the original order) in a redo request, extra credits will be deducted from your balance.
The cost of each new service will be calculated and deducted accordingly.
For services not listed among the available offerings in the app, the Individual Retouch Service will be applied.