Overview:
This article walks through how to customize your returns experience to match your return policies using the Exchange settings in ReturnLogic. You can find that page here in your settings.
Instant Exchanges
Allow your customers to pay the difference for a higher-priced item during the RMA creation process in the portal. Learn more about setting up this feature in this article here.
*Note: Instant Exchanges are only available for merchants on Shopify
Full Catalog Exchanges
Enabled - The shopper will be able to choose from all active items in the product catalog for their exchange.
Disabled - The shopper will only be able to exchange for different variants (size, color, etc...) of the item they are returning.
Variant Exchange Charge
Yes - The shopper will be billed the difference if they select a more expensive variant.
No - The shopper will never be billed when doing a variant exchange.
Multi-Exchange Return Policy
All Return Options - After the first exchange, the shopper can continue the return with any active return type (refund, exchange, store credit, warranty).
Exchange Only - After the first exchange, the shopper can only create a new exchange.
No Returns - The shopper cannot make another return on an exchanged item.
Allow International Exchanges
Yes - International exchanges will be enabled.
No - International exchanges will not be enabled
Show International Exchange Disclaimer
Show Dialog - Enables notification, shopper will have the option to proceed with international limitations or enter a domestic shipping address.
Hide Dialog - Hides notification, shopper will not have the option to change to domestic shipping address.
Exchange Product Exclusions
Exclude products from the exchange items catalog using a comma separated list of tags (eg. Excluded, Final Sale) or by SKU (use * for wildcard matching).
Inventory Threshold
The threshold for which products can be selected based on inventory. Products at or below this threshold will not be able to be selected for exchanges and warranties by customers. The number -1 can be used to allow overselling.
We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.