Getting Started:

Everything you need to know to get ReturnLogic up and running.

Gina L avatar Travis Farey avatar Tayla Plett avatar
8 articles in this collection
Written by Gina L, Travis Farey, and Tayla Plett

How Do I Select A Shipping Weight Method for My Return Labels? (& Update Product Weights in Shopify)

Learn the methods of assigning shipping weights for return labels and how to add weights to your Shopify product catalog.
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Written by Tayla Plett
Updated over a week ago

How Can My Shoppers Create A Return For A Gift?

Learn how your shoppers can create gift returns through the return center.
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Written by Travis Farey
Updated over a week ago

How to Create a Return for a Shopper in the Admin Portal

Learn how to create an RMA for a shopper from inside ReturnLogic.
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Written by Gina L
Updated over a week ago

How to Access the Customer Return Center?

Learn how to find / access your Customer Return Center.
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Written by Gina L
Updated over a week ago

How Do I add and edit User Roles and Permissions on ReturnLogic?

Learn what each permission allows your users to do within the ReturnLogic platform.
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Written by Gina L
Updated over a week ago

How Do I Edit the Emails Sent to My Customers?

Learn how you can brand and customize the emails that are sent to your customers through the returns process.
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Written by Gina L
Updated over a week ago

How to Setup Your Return Window for Each Return Type

Learn how to set the number of days a product is eligible to be refunded, exchanged, warranty claim, or returned for store credit.
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Written by Gina L
Updated over a week ago

How a Return Works: Authorized, Approved, Processed, and Complete

Learn the actions you can take and the automations they trigger when you're working on a Return (RMA) in Originate.
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Written by Gina L
Updated over a week ago