Getting Started:

Everything you need to know to get ReturnLogic up and running.

8 articles in this collection
Written by Gina L, Travis Farey, and Tayla Plett

How Do I Select A Shipping Weight Method for My Return Labels? (& Update Product Weights in Shopify)

Learn the methods of assigning shipping weights for return labels and how to add weights to your Shopify product catalog.

Written by Tayla Plett
Updated over a week ago

How Can My Shoppers Create A Return For A Gift?

Learn how your shoppers can create gift returns through the return center.

Written by Travis Farey
Updated over a week ago

How to Create a Return for a Shopper in the Admin Portal

Learn how to create an RMA for a shopper from inside ReturnLogic.

Written by Gina L
Updated over a week ago

How to Access the Customer Return Center?

Learn how to find / access your Customer Return Center.

Written by Gina L
Updated over a week ago

How Do I add and edit User Roles and Permissions on ReturnLogic?

Learn what each permission allows your users to do within the ReturnLogic platform.

Written by Gina L
Updated over a week ago

How Do I Edit the Emails Sent to My Customers?

Learn how you can brand and customize the emails that are sent to your customers through the returns process.

Written by Gina L
Updated over a week ago

How to Setup Your Return Window for Each Return Type

Learn how to set the number of days a product is eligible to be refunded, exchanged, warranty claim, or returned for store credit.

Written by Gina L
Updated over a week ago

How a Return Works: Authorized, Approved, Processed, and Complete

Learn the actions you can take and the automations they trigger when you're working on a Return (RMA) in Originate.

Written by Gina L
Updated over a week ago