Getting Started:

Everything you need to know to get ReturnLogic up and running.

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11 articles in this collection
Written by Gina L, Travis Farey, David Gonzalez and 1 other

How to Change Shipping Weights in Shopify (& Select Shipping Weight for Return Labels).

Learn how to add weights to your Shopify product catalog and how to assign shipping weights for return labels.

Written by Tayla Plett
Updated over a week ago

How Can My Shoppers Create A Return For A Gift?

Learn how your shoppers can create gift returns through the return center.

Written by Travis Farey
Updated over a week ago

How Shopify API Integration Works – Setting up Your ReturnLogic Account

Learn how to create an API integration between your Shopify Store and ReturnLogic

Written by Travis Farey
Updated over a week ago

How to Manually Create a Return for a Shopper

Learn how to create an RMA for a shopper from inside ReturnLogic.

Written by Gina L
Updated over a week ago

How to Access the Customer Return Center?

Learn how to find / access your Customer Return Center.

Written by Gina L
Updated over a week ago

How Do I add and edit User Roles and Permissions on ReturnLogic?

Learn what each permission allows your users to do within the ReturnLogic platform.

Written by Gina L
Updated over a week ago

How Are Email Notifications Sent and Received? (Customize Email Templates)

Learn how you can customize the email notifications that are received by your shoppers.

Written by Gina L
Updated over a week ago

How to Setup Your Return Window and Return Periods

Learn how to set the number of days a product is eligible to be refunded, exchanged, warranty claim, or returned for store credit.

Written by Gina L
Updated over a week ago

How a Return Works: Authorized, Approved, Processed, and Complete

Learn to approve, process, and complete returns and the automations they trigger when you're working on a Return (RMA) in Originate.

Written by Gina L
Updated over a week ago

How to view changes made to an RMA

Learn about the Timeline section of the RMA page.

Written by Tayla Plett
Updated over a week ago

Get Ready to Launch ReturnLogic

Written by David Gonzalez
Updated over a week ago