Follow these steps to add the product(s) to an existing RMA:
Open an RMA.
Click on the "Actions" and "Adjust Return"
On the Adjust Return page, select "Add Items".
A model will appear, add the additional item(s) and click Add Items.
Complete the Return Type and the Return Reason. You may also need to adjust the quantity and add a comment.
Click Save and green box will appear stating the item was successfully added to the RMA.
These actions can be completed on the Originate page.
*Important Note:*
If an item is enclosed in the return from a different order #, a new RMA will need to be generated.
We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.