Follow these steps to add the product(s) to an existing RMA:

  1. Open an RMA.

  2. Click on the "Actions" and "Adjust Return"

  3. On the Adjust Return page, select "Add Items"

  4. A model will appear, add the additional item(s) and click Add Items. 

  5. Complete the  Return Type and the Return Reason.  You may also need to adjust the quantity and add a comment.

  6. Click on the Actions button at the top of the page and select "Save".

  7. Click Save and green box will appear stating the item was successfully added to the RMA.

These actions can be completed on the Originate page.

*Important Note:* 

If an item is enclosed in the return from a different order #, a new RMA will need to be generated. 

If you have any questions about the answer above, feel free to email us at

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