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How to add an item to an existing RMA?
How to add an item to an existing RMA?

Learn how to add items onto existing RMA's

Abbey Wolfe avatar
Written by Abbey Wolfe
Updated over a week ago

Follow these steps to add the product(s) to an existing RMA:

  1. Open an RMA.

  2. Click on the "Actions" and "Adjust Return"

  3. On the Adjust Return page, select "Add Items"

  4. A model will appear, add the additional item(s) and click Add Items. 

  5. Complete the Return Type and the Return Reason.  You may also need to adjust the quantity and add a comment.

  6. Click Save and green box will appear stating the item was successfully added to the RMA.

These actions can be completed on the Originate page.

*Important Note:* 

If an item is enclosed in the return from a different order #, a new RMA will need to be generated. 

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