Processing RMAs:

Everything the customer service team needs to know to keep customers happy and RMAs flowing smoothly.

9 articles in this collection
Written by Gina L, Travis Farey, and Tayla Plett

How to Process a Refund of an Exchange

Learn how to process a refund for an item that has been previously exchanged.

Written by Travis Farey
Updated over a week ago

Refunding Gifted Items

Questions and answers about how refunds work for items that were gifted

Written by Tayla Plett
Updated over a week ago

How Do I Process an RMA

Learn how to find and process a return.

Written by Gina L
Updated over a week ago

How Do I Find Processed/Completed RMAs?

Learn How to Search and Locate Achieved RMA's

Written by Gina L
Updated over a week ago

How Do I Adjust an Exchange to a Different Return Type?

Learn How to Adjust Your Shoppers Return Type

Written by Gina L
Updated over a week ago

How Do I Manually Create an RMA?

Learn how to create an RMA for a customer in Originate.

Written by Gina L
Updated over a week ago

How to add an item to an existing RMA?

Learn how to add items onto existing RMA's

Written by Gina L
Updated over a week ago

How do I delete an RMA?

Learn How to Delete an RMA

Written by Gina L
Updated over a week ago

How do I process an RMA Gift Card or Store Credit (Shopify Plus vs Shopify)?

Written by Gina L
Updated over a week ago