Processing RMAs:

Everything the customer service team needs to know to keep customers happy and RMAs flowing smoothly.

9 articles in this collection
Written by Gina L, Travis Farey, and Jordan Sandoval

How to Process a Refund of an Exchange

Learn how to process a refund for an item that has been previously exchanged.

Written by Travis Farey
Updated over a week ago

How Do I Process an RMA

Learn how to find and process a return.

Written by Gina L
Updated over a week ago

How Do I Find Processed/Completed RMAs?

Learn How to Search and Locate Achieved RMA's

Written by Gina L
Updated over a week ago

How Do I Adjust or Edit a return?

Learn how to adjust and edit your shoppers return

Written by Gina L
Updated over a week ago

How Do I Manually Create a Return for a shopper?

Learn how to create a return for a shopper in Originate.

Written by Gina L
Updated over a week ago

How to add an item to an existing RMA?

Learn how to add items onto existing RMA's

Written by Gina L
Updated over a week ago

How do I delete an RMA?

Learn How to Delete an RMA

Written by Gina L
Updated over a week ago

How do I process a Gift Card or Store Credit (Shopify Plus vs Shopify)?

Learn how to process a gift card for both Shopify Plus and Shopify Advanced accounts.

Written by Gina L
Updated over a week ago

How to Manually Process an RMA

Learn how to manually process an RMA in ReturnLogic.

Written by Jordan Sandoval
Updated over a week ago