Collector makes it easy for your warehouse and operations teams to know when a return is coming back and mark the product's disposition. Collector is utilized after the Return Merchandise Authorization (RMA) has been created by the shopper, shipped, and received by the merchant or 3PL.
Click here to visit your Collector page.
How to Search for a Return:
To find an RMA in Collector, visit the Collector page and follow these steps:
Type in the RMA number you are looking for in the Barcode scan field and select enter on your keyboard OR use a barcode scanner that’s connected to the computer you’re using and scan the top barcode on the Return Authorization slip
You can also search for the RMA(s) by selecting the magnifying glass button, or by setting the search criteria (Return Reason, Return Type, Return Status, Date Range) for the RMA(s) you are looking for.
Additional Information: Barcode scanners must be configured and able to read code 39 barcode for reading the barcodes on the Return Authorization slip.
Marking Disposition and Acquiring Products:
To mark the disposition and acquire a returned product, follow these steps:
Select the RMA you are reviewing in Collector.
Inspect the item and select the disposition which best represents the current state of the product from the dropdown under Disposition.
Add information about the condition of the item in the Disposition Comment field.
Select the "Acquire" button.
If the restock button is present, select Restock for the items that are in restock-able condition.
Repeat steps 1-5 for all items in the RMA as needed.
Additional Information: The restock button will only appear if it enabled by your team. When determining if you should select restock button, you should always refer to your team’s internal processes for what qualifies a product to be restocked.
Frequently Asked Questions:
What type of barcode scanner should be used in conjunction with Collector?
Any scanner will work, as long as it can decipher Code 39. The majority of scanners available have the ability to read Code 39.
Do I need a barcode scanner to use Collector?
No. If you do not have a barcode scanner, the RMA number can be typed into the search bar in lieu of using a scanner.
If I acquire an Item as "Ready for Resale," will it automatically be added back into inventory?
Acquiring an item as "ready for resale" does not automatically add it back into inventory, unless the Enable Item Restocking button inside of collector is active. If Restocking is enabled, it will automatically update the inventory inside of Shopify. You can enable item restocking here.
Why is restock button not changing product inventory in my BigCommerce Control Panel?
Restocking in Collector is not currently an available feature for BigCommerce stores with the Beta version of the app. However, this is a feature that is on the roadmap to be implemented. In the interim stock will need to be adjusted manually in the Product > View or the software that you use as the source of truth for your inventory levels.
We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.