Key Features Explained

Advantages of Manual RMA Creation

How and when to use this feature to bypass RMA restrictions.

Written by Tayla Plett
Updated over a week ago

How Does My Shopper Start a Third Party Warranty Return?

Learn how your shoppers can create a Third Party Warranty return, right from your ReturnLogic customer Return Center.

Written by Travis Farey
Updated over a week ago

Start a Return from Your Shopify Order Confirmation Emails

Learn how shoppers can initiate a return by clicking a link inside any order related email.

Written by Travis Farey
Updated over a week ago

Interactive Product Tours

Learn about our interactive product walkthrough tours!

Written by Travis Farey
Updated over a week ago

How to Make Policy Exceptions for Customers

How to accommodate customers for special case exceptions.

Written by Tayla Plett
Updated over a week ago

Return Center: Troubleshooting steps for customers

Learn how to troubleshoot errors in the return center.

Written by Tayla Plett
Updated over a week ago

Introducing you to Originate

Learn how your customer service team can approve, un-approve, and manage requests for refunds, exchanges, store credits, and warranties.

Written by Gina L
Updated over a week ago

Introducing you to Collector

Learn how your warehouse team can mark a package as received, add dispositions, and track the statuses of your RMAs.

Written by Gina L
Updated over a week ago

Introducing you to IQ Analytics

Learn how to access a high-level overview or deep-dive into your returns health reports.

Written by Gina L
Updated over a week ago

FAQ: Customer Emails

Frequently asked questions about Customer Emails

Written by Tayla Plett
Updated over a week ago

FAQ: Best Practices for Shopify Orders

How to manage your Shopify orders to optimize return workflows in ReturnLogic

Written by Tayla Plett
Updated over a week ago

FAQ: Changing Warehouses

FAQ about warehouses and updating warehouse locations

Written by Tayla Plett
Updated over a week ago

FAQ: How to track RMA Usage

RMA usage and FAQ

Written by Tayla Plett
Updated over a week ago

FAQ: Integrations, and Related Tools

Popular tools our customers use with ReturnLogic

Written by Tayla Plett
Updated over a week ago

FAQ: International Shipping & International Warehouses

FAQ about international settings

Written by Tayla Plett
Updated over a week ago

FAQ: Manually creating shipping labels

Options for manually creating shipping labels.

Written by Tayla Plett
Updated over a week ago

FAQ: Refunding Gifted Items

Questions and answers about how refunds work for items that were gifted

Written by Tayla Plett
Updated over a week ago

FAQ: ReturnLogic Contracts

FAQ about renewals, RMA Allotments, Overages and adding additional accounts

Written by Tayla Plett
Updated over a week ago

FAQ: RMA Rejection

How RMA rejection works, the implications of rejection and troubleshooting steps

Written by Tayla Plett
Updated over a week ago

FAQ: RMA Rejection and Authorization Workflows

A step-by-step walk through of events after rejecting or authorizing an RMA.

Written by Tayla Plett
Updated over a week ago

FAQ: Shipping Labels

Frequently asked questions about Shipping labels outlined categorically.

Written by Tayla Plett
Updated over a week ago

FAQ: Shipping Resources

Links to useful Shipping resources

Written by Tayla Plett
Updated over a week ago

FAQ: Shopify Resources

Find relevant links to Shopify resources.

Written by Tayla Plett
Updated over a week ago

FAQ: Using ReturnLogic Reports to track RMA usage and shipping expenses

Frequently asked question about ReturnLogic reports

Written by Tayla Plett
Updated over a week ago

FAQ: Utilizing Shopify non-product SKUs in ReturnLogic

Best practices for using non-product SKUs in your return workflows.

Written by Tayla Plett
Updated over a week ago