Key Features Explained

A high-level overview of how all the pieces fit together to streamline your returns management.

20 articles in this collection
Written by Gina L, Travis Farey, and Tayla Plett

Advantages of Manual RMA Creation

How and when to use this feature to bypass RMA restrictions.

Written by Tayla Plett
Updated over a week ago

How Does My Shopper Start a Third Party Warranty Return?

Learn how your shoppers can create a Third Party Warranty return, right from your ReturnLogic customer Return Center.

Written by Travis Farey
Updated over a week ago

Start a Return from Your Shopify Order Confirmation Emails

Learn how shoppers can initiate a return by clicking a link inside any order related email.

Written by Travis Farey
Updated over a week ago

Interactive Product Tours

Learn about our interactive product walkthrough tours!

Written by Travis Farey
Updated over a week ago

How to Make Policy Exceptions for Customers

How to accommodate customers for special case exceptions.

Written by Tayla Plett
Updated over a week ago

Return Center: Troubleshooting steps for customers

Learn how to troubleshoot errors in the return center.

Written by Tayla Plett
Updated over a week ago

Introducing You To:

Introducing you to Originate

Learn how your customer service team can approve, un-approve, and manage requests for refunds, exchanges, store credits, and warranties.

Written by Gina L
Updated over a week ago

Introducing you to Collector

Learn how your warehouse team can mark a package as received, add dispositions, and track the statuses of your RMAs.

Written by Gina L
Updated over a week ago

Introducing you to IQ Analytics

Learn how to access a high-level overview or deep-dive into your returns health reports.

Written by Gina L
Updated over a week ago

FAQ:

FAQ: Customer Emails

Frequently asked questions about Customer Emails

Written by Tayla Plett
Updated over a week ago

FAQ: Changing Warehouses

FAQ about warehouses and updating warehouse locations

Written by Tayla Plett
Updated over a week ago

FAQ: How to track RMA Usage

RMA usage and FAQ

Written by Tayla Plett
Updated over a week ago

FAQ: Integrations, and Related Tools

Popular tools our customers use with ReturnLogic

Written by Tayla Plett
Updated over a week ago

FAQ: International Shipping & International Warehouses

FAQ about international settings

Written by Tayla Plett
Updated over a week ago

FAQ: Manually creating shipping labels

Options for manually creating shipping labels.

Written by Tayla Plett
Updated this week

FAQ: Refunding Gifted Items

Questions and answers about how refunds work for items that were gifted

Written by Tayla Plett
Updated over a week ago

FAQ: RMA Rejection

How RMA rejection works, the implications of rejection and troubleshooting steps

Written by Tayla Plett
Updated over a week ago

FAQ: RMA Rejection and Authorization Workflows

A step-by-step walk through of events after rejecting or authorizing an RMA.

Written by Tayla Plett
Updated this week

FAQ: Shipping Resources

Links to useful Shipping resources

Written by Tayla Plett
Updated over a week ago

FAQ: Shopify Resources

Find relevant links to Shopify resources.

Written by Tayla Plett
Updated over a week ago