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Key Features Explained
Key Features Explained
A high-level overview of how all the pieces fit together to streamline your returns management.
20 articles in this collection
Written by
Gina L,
Travis Farey,
and
Tayla Plett
Advantages of Manual RMA Creation
How and when to use this feature to bypass RMA restrictions.
Written by
Tayla Plett
Updated over a week ago
How Does My Shopper Start a Third Party Warranty Return?
Learn how your shoppers can create a Third Party Warranty return, right from your ReturnLogic customer Return Center.
Written by
Travis Farey
Updated over a week ago
Start a Return from Your Shopify Order Confirmation Emails
Learn how shoppers can initiate a return by clicking a link inside any order related email.
Written by
Travis Farey
Updated over a week ago
Interactive Product Tours
Learn about our interactive product walkthrough tours!
Written by
Travis Farey
Updated over a week ago
How to Make Policy Exceptions for Customers
How to accommodate customers for special case exceptions.
Written by
Tayla Plett
Updated over a week ago
Return Center: Troubleshooting steps for customers
Learn how to troubleshoot errors in the return center.
Written by
Tayla Plett
Updated over a week ago
Introducing You To:
Introducing you to Originate
Learn how your customer service team can approve, un-approve, and manage requests for refunds, exchanges, store credits, and warranties.
Written by
Gina L
Updated over a week ago
Introducing you to Collector
Learn how your warehouse team can mark a package as received, add dispositions, and track the statuses of your RMAs.
Written by
Gina L
Updated over a week ago
Introducing you to IQ Analytics
Learn how to access a high-level overview or deep-dive into your returns health reports.
Written by
Gina L
Updated over a week ago
FAQ:
FAQ: Customer Emails
Frequently asked questions about Customer Emails
Written by
Tayla Plett
Updated over a week ago
FAQ: Changing Warehouses
FAQ about warehouses and updating warehouse locations
Written by
Tayla Plett
Updated over a week ago
FAQ: How to track RMA Usage
RMA usage and FAQ
Written by
Tayla Plett
Updated over a week ago
FAQ: Integrations, and Related Tools
Popular tools our customers use with ReturnLogic
Written by
Tayla Plett
Updated over a week ago
FAQ: International Shipping & International Warehouses
FAQ about international settings
Written by
Tayla Plett
Updated over a week ago
FAQ: Manually creating shipping labels
Options for manually creating shipping labels.
Written by
Tayla Plett
Updated this week
FAQ: Refunding Gifted Items
Questions and answers about how refunds work for items that were gifted
Written by
Tayla Plett
Updated over a week ago
FAQ: RMA Rejection
How RMA rejection works, the implications of rejection and troubleshooting steps
Written by
Tayla Plett
Updated over a week ago
FAQ: RMA Rejection and Authorization Workflows
A step-by-step walk through of events after rejecting or authorizing an RMA.
Written by
Tayla Plett
Updated this week
FAQ: Shipping Resources
Links to useful Shipping resources
Written by
Tayla Plett
Updated over a week ago
FAQ: Shopify Resources
Find relevant links to Shopify resources.
Written by
Tayla Plett
Updated over a week ago