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How Do I Configure My General Policies Settings?
How Do I Configure My General Policies Settings?

Learn how to customize your returns experience to match your returns policy.

Abbey Wolfe avatar
Written by Abbey Wolfe
Updated over a week ago

Overview:

This article walks through how to customize your returns experience to match your return policies using the General Policies settings in ReturnLogic.

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You can make these changes on the General Policies Settings page. 

Here you have the ability to customize the following settings: 

  • Return Window Start Date

    • Order Date - Return Window starts the date the order was created.

    • Shipment Date - Return Window starts the date the order was shipped (most recent date for multi-part fulfillments).

  • Enable Returns Before Fulfillment

    • Enabled - Unfulfilled order line items can be returned.

    • Disabled - Only fulfilled order line items can be returned (If an order line item is partially fulfilled, returns will be allowed up to, but not exceeding, the fulfilled quantity).

  • Label Expiration Period

    • The number of days after the RMA is created that the shopper has to ship their items (Note: This setting is used to push the shopper to return their items and will not actually cause the shipping label to expire).

  • Include Tax in Product Prices

    • Tax Included - Tax is included in the price of your products (Select this if your country uses VAT or taxes are otherwise included in the price of your products).

    • Tax Excluded - Tax is not included in your products' prices and is calculated at the time of sale.

  • Full Catalog Exchanges

    • Enabled - The shopper will be able to choose from all active items in the product catalog for their exchange.

    • Disabled - The shopper will only be able to exchange for different variants (size, color, etc...) of the item they are returning.

  • Variant Exchange Charge

    • Yes - The shopper will be billed the difference if they select a more expensive variant.

    • No - The shopper will never be billed when doing a variant exchange.

  • Multi-Exchange Return Policy

    • All Return Options - After the first exchange, the shopper can continue the return with any active return type (refund, exchange, store credit, warranty).

    • Exchange Only - After the first exchange, the shopper can only create a new exchange.

    • No Returns - The shopper cannot make another return on an exchanged item.

  • Inventory Threshold

    • The threshold for which products can be selected based on inventory. Products at or below this threshold will not be able to be selected for exchanges and warranties by customers. The number -1 can be used to allow overselling.

  • Allow International Exchanges

    • Yes - International exchanges will be enabled.

    • No - International exchanges will not be enabled

  • Show International Exchange Disclaimer

    • Show Dialog - Enables notification, shopper will have the option to proceed with international limitations or enter a domestic shipping address.

    • Hide Dialog - Hides notification, shopper will not have the option to change to domestic shipping address.

  • Warranty and Exchange Product Exclusions

    • Exclude products from the exchange/warranty items selection using a comma separated list of tags. (Ex. Excluded, Final Sale)

  • Store Credit Expiration

    • The number of days after a store credit is issued that it expires. The number 0 can be used to make the credit period indefinite.

  • Automatic or Manual RMA Authorization

    • I want to automatically authorize RMAs - RMA requests that fall within policy parameters will be automatically authorized.

    • I want to manually authorize RMAs - RMA requests that fall within policy parameters will need to be manually authorized by an Originate team member.

  • Originate Mode

    • Classic Mode - Order items are aggregated into single return lines. A quantity option is displayed to select the number of units to return.

    • Modern Mode - Order items are broken out into individual return items. An item with an order quantity greater than 1 will display multiple return lines.

  • Order Lookup

    • Order Name / Number - The customer will enter their email address and the order number or order name, including prefixes and suffixes (i.e. KITTEH1001).

    • Order Email - The customer will enter their email address and a link will be sent to them. The system will automatically look up any orders that fall within the returns window.

  • Receipt Validation

    • Enabled - Ensure that all items have been received in Collector before allowing RMA to be processed in Originate.

    • Disabled - Allow RMA to be processed in Originate before all items have been received in Collector.

  • Auto Complete RMAs

    • Yes - Automatically mark RMAs as completed and send customer notification when all items have been processed.

    • No - Manually mark RMAs as completed and send customer notification when all items have been processed.


We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.

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