Overview:

Order Date - Return Window starts the date the order was created.

Shipment Date - Return Window starts the date the order was shipped (most recent date for multi-part fulfillments).

Enabled - Unfulfilled order line items can be returned.

Disabled - Only fulfilled order line items can be returned (If an order line item is partially fulfilled, returns will be allowed up to, but not exceeding, the fulfilled quantity).

The number of days after the RMA is created that the shopper has to ship their items (Note: This setting is used to push the shopper to return their items and will not actually cause the shipping label to expire).

Tax Included - Tax is included in the price of your products (Select this if your country uses VAT or taxes are otherwise included in the price of your products).

Tax Excluded - Tax is not included in your products' prices and is calculated at the time of sale.

Enabled - The shopper will be able to choose from all active items in the product catalog for their exchange.

Disabled - The shopper will only be able to exchange for different variants (size, color, etc...) of the item they are returning.

Yes - The shopper will be billed the difference if they select a more expensive variant.

No - The shopper will never be billed when doing a variant exchange.

All Return Options - After the first exchange, the shopper can continue the return with any active return type (refund, exchange, store credit, warranty).

Exchange Only - After the first exchange, the shopper can only create a new exchange.

No Returns - The shopper cannot make another return on an exchanged item.

The threshold for which products can be selected based on inventory. Products at or below this threshold will not be able to be selected for exchanges and warranties by customers. The number -1 can be used to allow overselling.

Yes - International exchanges will be enabled.

No - International exchanges will not be enabled

Show Dialog - Enables notification, shopper will have the option to proceed with international limitations or enter a domestic shipping address.

Hide Dialog - Hides notification, shopper will not have the option to change to domestic shipping address.

Exclude products from the exchange/warranty items selection using a comma separated list of tags. (Ex. Excluded, Final Sale)

The number of days after a store credit is issued that it expires. The number 0 can be used to make the credit period indefinite.

I want to automatically authorize RMAs - RMA requests that fall within policy parameters will be automatically authorized.

I want to manually authorize RMAs - RMA requests that fall within policy parameters will need to be manually authorized by an Originate team member.

Classic Mode - Order items are aggregated into single return lines. A quantity option is displayed to select the number of units to return.

Modern Mode - Order items are broken out into individual return items. An item with an order quantity greater than 1 will display multiple return lines.

Order Name / Number - The customer will enter their email address and the order number or order name, including prefixes and suffixes (i.e. KITTEH1001).

Order Email - The customer will enter their email address and a link will be sent to them. The system will automatically look up any orders that fall within the returns window.

Enabled - Ensure that all items have been received in Collector before allowing RMA to be processed in Originate.

Disabled - Allow RMA to be processed in Originate before all items have been received in Collector.

Yes - Automatically mark RMAs as completed and send customer notification when all items have been processed.

No - Manually mark RMAs as completed and send customer notification when all items have been processed.