Overview:
This article walks through how to customize your returns experience to match your return policies using the General Policies settings in ReturnLogic.
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You can make these changes on the General Policies Settings page.
Here you have the ability to customize the following settings:
Return Window Start Date
Order Date - Return Window starts the date the order was created.
Shipment Date - Return Window starts the date the order was shipped (most recent date for multi-part fulfillments).
Enable Returns Before Fulfillment
Enabled - Unfulfilled order line items can be returned.
Disabled - Only fulfilled order line items can be returned (If an order line item is partially fulfilled, returns will be allowed up to, but not exceeding, the fulfilled quantity).
Label Expiration Period
The number of days after the RMA is created that the shopper has to ship their items (Note: This setting is used to push the shopper to return their items and will not actually cause the shipping label to expire).
Include Tax in Product Prices
Tax Included - Tax is included in the price of your products (Select this if your country uses VAT or taxes are otherwise included in the price of your products).
Tax Excluded - Tax is not included in your products' prices and is calculated at the time of sale.
Store Credit Expiration
The number of days after a store credit is issued that it expires. The number 0 can be used to make the credit period indefinite.
Advanced:
Originate Mode
Classic Mode - Order items are aggregated into single return lines. A quantity option is displayed to select the number of units to return.
Modern Mode - Order items are broken out into individual return items. An item with an order quantity greater than 1 will display multiple return lines.
Order Lookup
Order Name / Number - The customer will enter their email address and the order number or order name, including prefixes and suffixes (i.e. KITTEH1001).
Order Email - The customer will enter their email address and a link will be sent to them. The system will automatically look up any orders that fall within the returns window.
Receipt Validation
Enabled - Ensure that all items have been received in Collector before allowing RMA to be processed in Originate.
Disabled - Allow RMA to be processed in Originate before all items have been received in Collector.
Auto Complete RMAs
Yes - Automatically mark RMAs as completed and send customer notification when all items have been processed.
No - Manually mark RMAs as completed and send customer notification when all items have been processed.
We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.