Overview:

This article walks through how to customize your returns experience to match your return policies using the General Policies settings in ReturnLogic.

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You can make these changes on the General Policies Settings page. 

Here you have the ability to customize the following settings: 

  • Return Window Start Date

  • Enable Returns Before Fulfillment

  • Label Expiration Period

  • Include Tax in Product Prices

  • Exchange Type

  • Variant Exchange Charge

  • Multi-Exchange Return Policy

  • Inventory Threshold

  • International Exchanges

  • Show International Exchange Disclaimer

  • Warranty and Exchange Product Exclusions

  • Store Credit Expiration

  • Automatic or Manual RMA Authorization

  • How Products Display in the Return Center (Originate Mode)

  • How Customers Can Look Up Orders

  • Receipt Validation

  • Auto Complete RMAs


If you have any questions about the answer above, feel free to email us at support@returnlogic.com

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