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How Do I Set Up Return Reasons?
How Do I Set Up Return Reasons?

Learn how you can customize existing returns reasons, add new, require return comments, and require images when shoppers request a return.

Michel Mongeau avatar
Written by Michel Mongeau
Updated over a year ago

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Adding a new Return Reason

Step-by-step:

  1. Navigate to Settings > Returns - Originate > Return Reasons

  2. Select "Add Reason"

  3. Fill out information (I.e. Active?, Require Comment Collection, Customer Image Collection).

  4. Save and publish changes.

Note:

To edit an existing Return Reason, select the blue edit button.

To delete an existing Return Reason, select the red trashcan button.

To deactivate a Return Reason select the blue checkmark on the left side.

Next: See how you can get the most actionable returns data from return reasons and dispositions!

We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.

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