How Do I Set Up Return Reasons?

Learn how you can customize existing returns reasons, add new, require return comments, and require images when shoppers request a return.

Written by Abbey Wolfe
Updated over a week ago

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Adding a new Return Reason


  1. Navigate to Settings > Returns - Originate > Return Reasons

  2. Select "Add Reason"

  3. Fill out information (I.e. Active?, Require Comment Collection, Customer Image Collection).

  4. Save and publish changes.


To edit an existing Return Reason, select the blue edit button.

To delete an existing Return Reason, select the red trashcan button.

To deactivate a Return Reason select the blue checkmark on the left side.

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