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How Do I Set Up Return Reasons?

Learn how you can customize existing returns reasons, add new ones, and other features within return reasons

Michel Mongeau avatar
Written by Michel Mongeau
Updated over a week ago

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Adding a new Return Reason

Step-by-step:

  1. Navigate to Settings > Returns - Originate > Return Reasons

  2. Select "Add Reason"

  3. Fill out information (I.e. Active?, Require Comment Collection, Customer Image Collection).

  4. Choose your Available Return Types for this reason. If a shopper selects this reason, these are the return types they will be shown.

  5. Add any secondary return reasons you'd like (learn more about secondary return reasons here)

  6. Save and publish changes.

Note:

To edit an existing Return Reason, select the blue edit button.

To delete an existing Return Reason, select the red trashcan button.

To deactivate a Return Reason select the blue checkmark on the left side.

Next: See how you can get the most actionable returns data from return reasons and dispositions!

Frequently Asked Questions

Some return reasons aren't showing up in the portal?

  • If, due to your product policies or inventory exclusions, a return type is not available for a specific product, return reasons that lead to that unavailable type will not be shown

We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.

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