If there are certain items that should not be offered to a customer during an exchange, designate these products in Exchange Product Exclusions. You can edit these settings on the Policy Settings page.


Step-by-Step:

  1. Identify any products that should not be offered to the customer during the item selection process for an exchange. 

  2. Open Shopify and click on Products.  

  3. Scroll through the product list and select an item that should not be included in the exchange catalog. Click on the items title to open the product page. 

  4. Once the product page is open scroll down to Tags.  

  5. Designate a tag name. This can be anything. You can use a pre-existing tag but please be aware that any items containing the tag will not be offered to the customer to choose from during an exchange.  

  6. Type the tag name into the text field and click Add. We typically recommend "RL Exclusion". 

  7. Click Save. 

  8. Repeat steps 3-7 until you are finished tagging all of the items to be excluded.  

  9. Return back to the Exchange Product Exclusion Settings located in the ReturnLogic platform.

  10. Add the designated tag name into the Exchange Product Exclusion field. If there is more than one tag name, separate the tags with a coma.  

  11. Click Save and then Publish. 

Your Exclusions will now not be offered when a customer is selecting an item in return for an exchange. 

*Important Note:*
There is one caveat worth mentioning before you proceed with selecting items to exclude. Any items you exclude, will not be available to your customer as an exchange, even if they purchased the same item.


If you have any questions about the answer above, feel free to email us at support@returnlogic.com

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