Has a shopper contacted you asking if they can change their exchange to a refund, or refund to a store credit? No problem! ReturnLogic allows you too easily change your shoppers return types with no hassle.

To begin this process, locate your RMA and follow the steps below:

  1. On the RMA, select "Actions" and "Adjust Return" 

  2. Select the "Return Type" dropdown and choose your new return type. 

  3. Select "Actions" dropdown and click "Save".

If you have any questions about the answer above, feel free to email us at support@returnlogic.com

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