Skip to main content
All CollectionsReturn Policy and Automation Settings:Automated Processing
How Do I Change If RMAs Are Authorized Manually or Automatically?
How Do I Change If RMAs Are Authorized Manually or Automatically?

Learn how to change RMA authorization.

Michel Mongeau avatar
Written by Michel Mongeau
Updated over a year ago

Step-by-step:

  1. Navigate to Settings > Returns - Originate > General Policies

  2. Scroll down to "RMA Authorization"

  3. Select Manual or Automatic RMA Authorization

  4. Select "Save Draft" and "Publish Settings"

When it comes to processing RMAs, there are two choices: 

  1. Automatically Authorize RMAs-  RMA requests that fall within policy parameters will be automatically authorized.

  2.  Manually Authorize RMAs-  RMA requests that fall within policy parameters will need to be manually authorized by an Originate team member.

We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.

Did this answer your question?