Visit Originate RMA to begin creating an RMA manually inside of Originate. Once on the Originate home page follow these steps:
Click "Create RMA" on the Originate page.
Enter the shopper's Order Number in the search bar and select the order.
Select the products to be returned, set the Return Type, and Return Reasons.
Select the Shipping Type to determine how the Shopper will ship back the item they wish to return and click "Next".
Select the shipping option you'd like to use for the Return Shipping Label.
If exchanging, select the product the shopper would like in exchange.
Complete the Return. Upon completion an email will be sent to the shopper confirming their return and if applicable giving them a return shipping label to print.
Additional Information: If you are getting stuck when selecting the shipping type, review the “Returning” address. Check to see that the address is valid.
We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.