Visit Originate RMA to start processing an RMA. Once on the Originate home page follow these steps: 

  1. Locate the RMA you would like to process.

  2. Select the RMA number for the RMA you’d like to process.

  3. Once in the RMA, Approve the items you would like to process by selecting the slider to the right. Repeat for each item in the RMA as needed.

  4. Make any adjustments to the financial fields for the return (ex. Adding a $5 processing fee to the “Deductions and Fees” field).

  5. Select the green “Process” button.

  6. Repeat steps 3-5 for all of the return types that appear in the RMA 

 Additional Information: If you would like to bypass the process workflows to process the RMA manually on your own, be sure to select the dropdown next to “Process” and select “Process Manually” 

If you have any questions about the answer above, feel free to email us at

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