How to Mark the Disposition and Acquire a Returned Product

To mark the disposition and acquire a returned product, follow these steps:

Select the RMA you are reviewing in Collector.
Inspect the item and select the disposition which best represents the current state of the product from the dropdown under Disposition.
Add information about the condition of the item in the Disposition Comment field.
Select the "Acquire" button.
If the restock button is present, select Restock for the items that are in restock-able condition.
Repeat steps 1-5 for all items in the RMA as needed.

Additional Information: The restock button will only appear if it enabled by your team. When determining if you should select restock button, you should always refer to your team’s internal processes for what qualifies a product to be restocked.

We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.