ReturnLogic support can often provide guidance when it comes to questions about Shopify but we cannot see your Shopify account information, any of your Shopify settings or any existing integrations within Shopify. For questions related to any of the topics listed below, please consider contacting Shopify or using a Shopify online resource for support.
Shopify Resources
Shopify Topics
Shopify Emails
List of Shopify generated emails
Shopify invoice email
Triggers of Shopify emails
How to customize Shopify emails
Shopify Catalog and Products
Products in catalogs and catalog organization
Product name, product price, product statuses, SKU details, etc.
Product inventory in Shopify
Creating and managing product tags, bulk tagging
Shopify Customer Information
Customer profile information
Shopify Order Information
Orders, draft orders, order timeline
Payments, payment methods, pending refunds, payment gateways, payment details,
Third-party stores that process payments such as Facebook or Instagram
Order tags
Shopify Invoices
Shopify Invoice line items, custom charges, shipping charges, discounts, etc
Integrations with Shopify
Integrations with other platforms that are not ReturnLogic (inventory management, 3PL, accounting, marketing, customer communication, warehouse, etc.)
Shopify Custom Apps
Integrations with other point of sale platforms such as Amazon, Facebook, Instagram, Etsy, etc.
Meta <> Shopify Integration Limitations
Partial refunds cannot be processed for Meta orders via Shopify. This is a known Meta <> Shopify limitation, ReturnLogic is not able to circumvent this.
Meta orders can only be submitted for a full refund, store credit, warranty, exchange via the ReturnLogic portal. Meta orders cannot be restocked in Collector if you are using the Order API found in your ReturnLogic Shopify Integration settings, this is due to partial refunds not being allowed for Meta orders.
If you have questions or a feature request about the Meta <> Shopify Integration we recommend reaching out to the Shopify and Meta support teams.
Shopify Reports
Shopify Reports
We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.