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FAQ: Shopify Resources
FAQ: Shopify Resources

Find relevant links to Shopify resources.

Kaylie avatar
Written by Kaylie
Updated over 8 months ago

ReturnLogic support can often provide guidance when it comes to questions about Shopify but we cannot see your Shopify account information, any of your Shopify settings or any existing integrations within Shopify. For questions related to any of the topics listed below, please consider contacting Shopify or using a Shopify online resource for support.

Shopify Resources

  1. Shopify Help Center

  2. Shopify Contact Page

  3. Shopify Server Status

Shopify Topics

Shopify Emails

  1. List of Shopify generated emails

  2. Shopify invoice email

  3. Triggers of Shopify emails

  4. How to customize Shopify emails

Shopify Catalog and Products

  1. Products in catalogs and catalog organization

  2. Product name, product price, product statuses, SKU details, etc.

  3. Product inventory in Shopify

  4. Creating and managing product tags, bulk tagging

Shopify Customer Information

  1. Customer profile information

Shopify Order Information

  1. Orders, draft orders, order timeline

  2. Payments, payment methods, pending refunds, payment gateways, payment details,

  3. Third-party stores that process payments such as Facebook or Instagram

  4. Order tags

Shopify Invoices

  1. Shopify Invoice line items, custom charges, shipping charges, discounts, etc

Integrations with Shopify

  1. Integrations with other platforms that are not ReturnLogic (inventory management, 3PL, accounting, marketing, customer communication, warehouse, etc.)

  2. Shopify Custom Apps

  3. Integrations with other point of sale platforms such as Amazon, Facebook, Instagram, Etsy, etc.

Meta <> Shopify Integration Limitations

Partial refunds cannot be processed for Meta orders via Shopify. This is a known Meta <> Shopify limitation, ReturnLogic is not able to circumvent this.

Meta orders can only be submitted for a full refund, store credit, warranty, exchange via the ReturnLogic portal. Meta orders cannot be restocked in Collector if you are using the Order API found in your ReturnLogic Shopify Integration settings, this is due to partial refunds not being allowed for Meta orders.
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If you have questions or a feature request about the Meta <> Shopify Integration we recommend reaching out to the Shopify and Meta support teams.

Shopify Reports

  1. Shopify Reports

We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.

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