Gorgias is a helpdesk for your Shopify store that allows your customer
service teams to manage all of your customer support in one place.
Overview of Gorgias:
With the Gorgias + ReturnLogic integration, you can connect your customer support team directly to detailed return shipping and fulfillment information, so they can answer tickets and start follow-up communications without having to leave the Gorgias system.
What Does the Gorgias Integration Do?
The integration between Gorgias and ReturnLogic will sync customer and
returns information from your ReturnLogic account into a corresponding
This detailed status information can be used in Gorgias for:
Troubleshooting customer tickets for specific returns - and giving a more detailed answer to "Where is my return?"
Creating customized exchange and warranty workflows for shoppers - giving you the ability to upsell.
Reducing ticket first response time and increasing organization for your customer support team.
Allowing your customer support team to instantly get to the "Order
Details" page in your e-commerce platform and returns in ReturnLogic
with 1 click.
What Return Information Can I Access In Gorgias?
Is Third Party
Order Email Id
Receipt Image URL
RL Order Id
RL RMA Id
RMA Email Id
Return Reason Code
Return Reason Description
RL RMA Id
RL RMA Item Id
RMA Item Approval
RMA Item Type
Data Syncing: Return Data within Gorgias will only be updated when a ticket is created, a ticket is updated, or a ticket is responded to.
If you would like to force an update of your returns data within Gorgias add an internal note on the ticket, such as “Update Integration”.
Returns Actions: At this time, the Gorgias integration does not support
actions like processing returns or creating returns for an order. If you
want to request this feature, please contact the Gorgias team at
How to Install this Integration
The integration must be installed from your Gorgias account. This integration was built and is maintained by the Gorgias development team and any questions can be directed to Gorgias support (firstname.lastname@example.org).
As always, you can reach out to email@example.com or use the live chat inside the platform with any questions.