Zendesk is a complete customer service solution. Zendesk's helpdesk application allows merchants to provide cross-channel support to their shoppers.
What Does the Zendesk Integration Do?
Allows merchants to embed a chatbox/LiveChat on the customer return center to answer any shopper questions that may occur during the returns process.
Allows merchants to view returns information on the backend of Zendesk as tickets come through.
Reduces ticket first response time and increases organization for your customer support team.
What Return Information Can I Access In Zendesk?
Summary Information:
Order Date |
Order URL |
RMA Email ID |
RL RMA ID |
RMA Expiration Date |
Is All Processed |
Is Archived |
Is Third Party |
Receipt Image |
Workflow Status |
Item Information:
Accepted Quantity |
Create Date |
Image URL |
Order ID |
Orderline ID |
Product Variant Barcode |
Quantity |
Return Reason Code |
Return Reason Comment |
Return Reason Description |
RL RMA ID |
RL RMA Item ID |
RMA Item Approved |
RMA Item Received |
RMA Item Type |
SKU |
Update Date |
Shipping Information:
From Shipping Address |
To Shipping Address |
Tracking |
Returns Information:
Exchange |
Gift Card |
Warranty |
Refund |
Timeline:
Authorized Date |
Create Date |
Update Date |
Authorized By Email |
How to Install this Integration
If you do not have a Zendesk account reach out to partners@returnlogic.com to get in contact with Zendesk.
We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.