Zendesk is a complete customer service solution. Zendesk's helpdesk application allows merchants to provide cross-channel support to their shoppers.
What Does the Zendesk Integration Do?
Allows merchants to embed a chatbox/LiveChat on the customer return center to answer any shopper questions that may occur during the returns process.
Allows merchants to view returns information on the backend of Zendesk as tickets come through.
Reduces ticket first response time and increases organization for your customer support team.
What Return Information Can I Access In Zendesk?
RMA Email ID
RL RMA ID
RMA Expiration Date
Is All Processed
Is Third Party
Product Variant Barcode
Return Reason Code
Return Reason Comment
Return Reason Description
RL RMA ID
RL RMA Item ID
RMA Item Approved
RMA Item Received
RMA Item Type
From Shipping Address
To Shipping Address
Authorized By Email
How to Install this Integration
If you do not have a Zendesk account reach out to firstname.lastname@example.org to get in contact with Zendesk.
As always, you can reach out to email@example.com or use the live chat inside the platform with any questions.