Zendesk is a complete customer service solution. Zendesk's helpdesk application allows merchants to provide cross-channel support to their shoppers.


What Does the Zendesk Integration Do?

  1. Allows merchants to embed a chatbox/LiveChat on the customer return center to answer any shopper questions that may occur during the returns process.

  2. Allows merchants to view returns information on the backend of Zendesk as tickets come through.

  3. Reduces ticket first response time and increases organization for your customer support team.


What Return Information Can I Access In Zendesk?

Summary Information:

Order Date

Order URL

RMA Email ID

RL RMA ID

RMA Expiration Date

Is All Processed

Is Archived

Is Third Party

Receipt Image

Workflow Status

Item Information:

Accepted Quantity

Create Date

Image URL

Order ID

Orderline ID

Product Variant Barcode

Quantity

Return Reason Code

Return Reason Comment

Return Reason Description

RL RMA ID

RL RMA Item ID

RMA Item Approved

RMA Item Received

RMA Item Type

SKU

Update Date

Shipping Information:

From Shipping Address

To Shipping Address

Tracking

Returns Information:

Exchange

Gift Card

Warranty

Refund

Timeline:

Authorized Date

Create Date

Update Date

Authorized By Email


How to Install this Integration

To set up the Zendesk integration in your ReturnLogic account click here.

If you do not have a Zendesk account reach out to partners@returnlogic.com to get in contact with Zendesk.


As always, you can reach out to support@returnlogic.com or use the live chat inside the platform with any questions.

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