This article will answer frequently asked questions about how to use two internal reports to gauge your usage of RMAs and shipping labels.

Reports Included:

  1. RMA Items Report: tracks RMA usage and many other RMA-related details

  2. Shipping Items Report: tracks return shipping label details and related costs


RMA Items Report

What is the RMA Items Report?

The RMA Items Report is an all-inclusive log of all of your RMAs within a given time period. There are many details included in this report such as RMA creation date, customer info, shipping details, RMA status, return type, and more.


Why is tracking my RMA usage important?

Tracking your RMA usage helps you gauge how many RMAs you are processing and may process in the future as your company grows. Usage trends may help you gauge increased RMA volume during certain seasons or during sales and promotions. If you go over your Annual RMA Allotment, you may consider upgrading your account to a higher RMA Allotment to avoid any overage fees. Please contact your Customer Success Manager to discuss changing your contract.


How can I track my RMA usage using the RMA Items Report?

RMA Items Report: Go to the Reports tab and click on "RMA Items" in the drop-down menu or click here. The RMA items report shows you a history of your RMAs in a format that can be downloaded. When using this report, be sure to select the date range you want to focus on. To download this report, use the download options on the top right-hand side of this page.


What are some ways I can use the RMA Items Report?

  1. Experiment with the different filters to learn how you can focus on viewing RMAs with certain statuses and return types.

  2. Click on the blue RMA number on the left-most column of the screen to navigate to the corresponding RMA, if desired.

  3. You can scroll to the right to see more data fields and populated rows of information not pictured in the above screenshot.

  4. Show your team members how to use this report to answer questions, track progress or identify RMAs that need attention.

If you have questions about any of these fields, please reach out to ReturnLogic support.


What should I do if I am using more RMAs per month or per year than expected?

If you have any concerns about your RMA usage in relation to your Annual RMA Allotment, please reach out to your dedicated Customer Success Manager.


Why does the data in the RMA Items Report appear to be different than the RMA metrics I am seeing within the ReturnLogic Home Dashboard?

If you are noticing that the data populated within your RMA Items Report seems different than the data you see within your ReturnLogic Home Dashboard, make sure you are using the same date range on each page and the same date field.


Why am I seeing multiple rows associated with the same RMA number?

The RMA Items Report is designed to show you a per-item breakdown, not per RMA which may contain multiple items.


Shipping Items Report

Customers who use the ReturnLogic Shipping Solution will be able to utilize the Shipping Items Report for metrics and insights. The ReturnLogic Shipping Solution utilizes USPS labels.


What is the Shipping Items Report?

The Shipping Items Report shows many details related to shipping. It includes fields such as customer information, shipping provider, shipping costs, return type, and more.


Why is tracking my shipping costs important?

Insights related to tracking your business expenses are always important to be aware of. Depending on these metrics, you may consider changing your company policies around shipping labels.


How does scan-based pricing impact the Shipping Items Report?

Utilizing scan-based return labels means you are only charged for the labels that customers decide to use. This means if a customer is sent a label via email and never uses it to send back items in the mail, you are never charged for the use of the label. This is advantageous because it means you only pay for what gets used.


How can I track my shipping label costs over time?

In the Shipping Items Report, select the desired date range you would like to look into.

In blue at the top, you will see fields called shipping cost, applied shipping, and delta cost.

  • The Shipping Cost is what your business paid for the return shipping labels.

  • The Delta Cost = (Shipping Cost) - (Applied Shipping) which is the cost or benefit incurred by your company.

  • The Applied Shipping is what you charged customers for shipping labels within ReturnLogic.

If you want to see the totals for each of these, download the report and open the file in a program of your choice. To determine your business's shipping label costs, use the delta total.


What if my applied shipping and shipping costs balance each other out?

If your shipping costs balance out the applied shipping costs throughout, that would mean that your customers are covering 100% of their own shipping label costs.

For example, if your shipping cost is $5.00 and your applied shipping cost was $5.00, your business did not incur any overall costs because you charged the customer for the full cost of the shipping label. In this instance, your delta cost would be $0.00.


Where can I reference my outbound shipping costs?

The Shipping Items Report only tracks return shipping with the ReturnLogic Shipping Solution and does not include anything related to outbound shipping. To find your outbound shipping costs, look into how your outbound shipping is configured with your Shopify store.


Have questions? We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions. Enjoy!

Did this answer your question?