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FAQ: ReturnLogic Invoices & Payments
FAQ: ReturnLogic Invoices & Payments

FAQ about ReturnLogic invoices and payments

Kaylie avatar
Written by Kaylie
Updated over a week ago

This article will go over commonly asked questions about payments and invoices for ReturnLogic. There are three kinds of ReturnLogic Invoices that are applicable depending on your ReturnLogic shipping settings and ReturnLogic contract.

TIP: If you have any urgent questions or concerns about an invoice or payment details, please feel free to reach out to support or your Customer Success Manager right away.

ReturnLogic Invoice Details

This section will detail the three invoice types, how each invoice is calculated, and each invoice's billing schedule.

  1. ReturnLogic Monthly Subscription Invoice: a base platform fee giving you access to the ReturnLogic platform. It is automatically billed based on your contract signing date.

  2. *RMA Transaction Fee Invoice/ RMA Overages Fee Invoice: a small fee applied to each RMA (shopper-created return) billed automatically on the 1st of the month for the previous month’s activity depending on your contract terms.

  3. *ReturnLogic Shipping Solution invoice: shipping charges occur when a shipping label is created AND marked as either in transit, processed, or received for merchants using the ReturnLogic Shipping Solution. This invoice is calculated bi-weekly and is billed on the previous 14 days of shipping labels.

You can view your ReturnLogic invoices, and RMA Transaction and Shipping Fee Reports by visiting your “Account” section of ReturnLogic.

Payments for Invoices

What are acceptable forms of payment for ReturnLogic invoices?

ReturnLogic, Inc accepts payment via credit card (Visa, Mastercard and American Express) and uses a third party (Recurly) to process all credit card payments. ReturnLogic, Inc does not have access to your credit card information at any point. For more information about the strict security measures that Recurly uses, please see the Recurly Security Page.

Will I be alerted if my payment info is invalid?

  1. If there is an issue with your payment, you will receive an email prompting you to update your payment source.

  2. If ReturnLogic attempts to charge you and the transaction fails, you will be contacted by our billing department with an email message letting you know the payment was unsuccessful.

  3. You may receive multiple emails if additional charge attempts also fail to transact.

What happens if I am late making a payment?

  1. Any payment not received by the due date may accrue, at ReturnLogic’s discretion, late charges at the rate of 1.5% of the outstanding balance per month, or the maximum rate permitted by law, whichever is lower, from the date such payment was due until the date paid.

What If a payment transaction fails?

  1. If you are seeing an error while trying to make a payment, please contact support for assistance.

  2. If any amount owed is 30 days or more overdue, ReturnLogic may, with 7 days prior notice to the billing account on file, without limiting its other rights and remedies, suspend Application Services until such amounts are paid in full.

If I have multiple ReturnLogic accounts for each of my stores, will invoices be combined?

  1. No, your invoices will not be combined. All invoices are created per each unique ReturnLogic account. Each invoice will be sent separately and will never be combined with another invoice type.

  2. Payments and transactions will also be separate per each unique ReturnLogic account.

How can I update my billing and credit card info?

Not all users will have access to this page, access will depend on the user's ReturnLogic permissions.

  1. Log in with your user credentials that already have access to Account settings,

  2. Go to Account,

  3. Go to Billing Information under Overview

4. If the billing information has been added successfully, it will appear here.

5. If the information you see here does not reflect your current billing information, please be sure to enter it and click on the green update button at the bottom of the page.

6. If you have any trouble updating your billing information, please contact support immediately. You can email support at support@returnlogic.com.

Below the Billing Information section, you will see the Credit Card Information section.

  1. If the credit card information has been added successfully, it will appear here.

  2. If the information you see here does not reflect your current payment method, please be sure to enter it and click on the update button.

  3. If you have any trouble updating this information, please reach out to support right away.

Platform Subscription & Invoice

Can I adjust my subscription and contract at any time?

  1. While we’re unable to modify your subscription plan on a month-by-month basis, we’re more than happy to offer an early renewal to accommodate your business needs.

  2. If you foresee any notable changes in your business that might affect your returns volume or processes, please reach out to Customer Success to discuss the best next steps.

Shipping Invoices

How will I be billed for Shipping?

  • ReturnLogic merchants have the option to choose between the ReturnLogic Shipping Solution and third-party applications like EasyPost and Shippo when deciding how to handle return shipping.

  • Merchants will be billed for shipping according to either of these two options configured within the account's settings.

  • There is no way to use both the ReturnLogic Shipping Solution and a third-party application for shipping. At this time, you cannot add more than one third-party application for shipping.

ReturnLogic Shipping Solution

  1. The ReturnLogic Shipping Solution bills merchants when a shipping label is created and marked as either in transit, processed or received. The ReturnLogic Shipping invoice is calculated bi-weekly and is billed on the previous 14 days of shipping labels.

  2. The cost of each individual label depends on the weight of the package and the zone of delivery.

    To see more about the ReturnLogic Shipping Label Service Chart, click here.

Third-Party Shipping Applications

  1. Merchants who use third-party applications like EasyPost and Shippo will be invoiced by those companies for all related shipping label expenses.

  2. ReturnLogic does not store any billing information for these applications.

  3. If you have questions about invoicing or pricing, please contact the related EasyPost or Shippo support team. To see an article about Shipping Provider Resources, click here.

If you are not sure which option you currently use, feel free to reach out to ReturnLogic support.

Questions about specific Invoices

What information should I provide when inquiring about invoices?

If you would like to reach out and ask about a specific invoice, please reach out with the following information:

  1. Which of your ReturnLogic accounts it was related to, if applicable

  2. The date the invoice was issued

  3. The invoice number

  4. What the specific question is

We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.

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