Article Overview:
Wondering why we made these changes or what benefits you can get from this new feature? Read our Multiple Return Policies. What’s New? Why Should you Care? article for more information!
Important Information About Changes to the Platform
The Policy page is now called "General Policies".
Note: The only change from Policy to General Policies is that the “Return Window” setting is now removed.
Product Rules no longer exist and will now be referred to as "Return Policies".
All changes made to this page are automatic and you do not need to hit “Publish”
Return Window was previously a part of the whole policy. It is now applied per return type.
These will be ranked for priority using Drag and Drop.
The Default return policy is now listed under each Return Type.
Note: This is the default return window if no other return policies are created or applied.
Multiple Return Policies / Holiday Returns Policies
What is it?
You can now create multiple return policies, in addition to supporting a default return policy.
How it works:
Adding A New Policy:
Navigate to Settings > Returns - Originate > Return Policies
Select "Add Policy"
Give your return policy a name
(Optional) Enable Start and End Date
Note: These are not required to set up a return policy, but if they are selected, you have two options to define the date. You can either type it in manually following the format YYYY-MM-DD, or you can click on the calendar icon and select a date that way.
Select which products will apply
Note: You will now be able to create return policies that can restrict the return of specific variants all the way to extending the return period for an entire category (Shopify - Collections).
Enable each return type you would like to allow.
Note: The return window will default to the Default Return Policy under Return Types if nothing is entered here.
Select "Save"
Prioritizing Your Return Policies:
Return Policies are prioritized using a drag and drop method. The Return Policy at the top of the page will rank the highest, then the second, and so on.
Click and hold down on the policy you would like to change the priority of.
Move that Return Policy to the priority level of your choosing.
Item Selection Modal Update
What is it?
We've made some changes to our Item Selection Modal.
How it works:
Once your shopper selects a product to return, they will now see a refreshed, more modern modal. (see “After” screenshot).
Before:
After:
Variant Selection Modal Update
What is it?
We've made some changes to our Variant Selection Modal.
How it works:
Once your shopper selects a variant to exchange for, instead of being pushed to the first modal below, they will now see a refreshed, more modern modal (see “After” screenshot).
Before:
After:
We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.