In ReturnLogic, there is an important distinction between choosing the Save Draft option or the Publish Settings option within settings. Choosing one option or the other can have important implications for you, your team, and your shoppers.
TIP: Send this article to team members who have access to making changes in ReturnLogic settings.
Key Features Explained
The Save Draft Button
The Save Draft button saves the selections you have made within a given page in settings but does not make any new, live changes to your settings.
Should I hit Save Draft on a change if I am not ready for that change to go live immediately?
You are welcome to do that if you feel this is a beneficial step. If you are going to do this, it may make sense to educate your team members who have access to settings that they will need to pay attention to settings and whether they were saved as a draft or published.
If you forget to circle back to settings and hit the Publish button, your drafted settings will have no impact on your account.
The Drafted Changes Timestamp
What does "settings updated" mean?
"Settings updated" refers to when the drafted settings were saved.
If you see "Status: Drafted changes" at the top right-hand side of your screen, you will see a prompt at the top of the page to publish your settings.
You can also use this Publish settings button at the top to make your changes live.
The Publish Settings Button
Publish Settings button: This is how you make your changes live and the changes will reflect immediately after hitting the publish button. Any new changes made to settings will not work retroactively (or on any existing RMAs).
Why does the Published Settings Button appear to be unclickable?
Here, the design of the buttons are leading the user to click on the Save Draft button as a first step.
After the user saves the drafted settings, the Publish settings button will become clickable.
The Published Timestamp
The Published Timestamp reflects the last time you or someone on your team made a change to your settings that was published successfully. This will show you the date and time of the change but will not specify what change was made or which user made the change.
What if the Published Timestamp does not reflect the time I thought I published my changes?
It is possible that someone else on your team (with access to settings) published a new change after you Published your change in settings. The Published Timestamp will only reflect the most recent publish action.
Does each page in the ReturnLogic settings show the Published Timestamp?
No, not all pages in settings have the timestamp at the top right-hand side of the page, but quite a few do.
How can I see which of my team members made the most recent change in settings?
This is not currently something we track as part of the timestamp feature but only those with access to the ReturnLogic settings would be able to make a change.
Should I hit Publish on a change if I am not ready for that change to go live immediately?
Generally, you should only publish a change when you and your team are totally ready for that change to go live. If you have any questions about what the implications of a given change may be, feel free to reach out to ReturnLogic support with your questions. It is always best to know the implications before hitting Publish!
Often it is wise to give your team a heads-up before making any major changes that could impact things like automation, shipping, your warehouse location, etc. You may need to get in touch with several different teams depending on how your team is configured.
Should I consult my team about publishing a change?
Yes, this is generally a wise practice. Whether your desired changes will impact your warehouse team, your Shopify catalog, your staff who process RMAs, your customer support team, or all of the above, it is good to communicate your intentions, goals and changes prior to hitting the Publish button.
Occasionally, merchants will encounter some confusion or oversights if important changes are made without adequate team-wide communication, planning and discussion.
What's the difference between saving drafted settings and publishing settings?
Saving the draft of your settings allows you to save your setting selections. Publishing the settings will make your changes live and effective immediately.
What if I can't see what changes were Drafted or Published in settings?
If you do not have access to the ReturnLogic settings, this may be due to your unique user settings. If you believe you need additional access, contact your team member who can grant user permissions.
We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.