Skip to main content
All CollectionsKey Features ExplainedFAQ:
FAQ: The ReturnLogic Shipping Solution
FAQ: The ReturnLogic Shipping Solution

How the ReturnLogic Shipping Solution supports merchants

Kaylie avatar
Written by Kaylie
Updated over a year ago

The ReturnLogic Shipping Solution offers significant benefits to merchants and is available immediately when your ReturnLogic account is created. This solution makes getting started with your returns and creating labels easy! It also makes sending, tracking, and monitoring expenses around shipping labels more convenient for merchants by:

  1. Eliminating the need to maintain balances with various shipping providers

  2. Providing scan-based billing for return labels in partnership with USPS

  3. Automatically discounting rates on shipping labels

  4. Providing Label pricing transparency

  5. Automatically creating downloadable Shipping Fees reports

  6. Eliminating the need to set up or manage any alternative shipping integrations

  7. Providing resources such as ReturnLogic support staff and Customer Success Managers who are knowledgeable about this shipping solution

The following article will explain what the ReturnLogic Shipping Solution does and does not do. While this solution is available to all ReturnLogic accounts, you are not required to use it.

TIP: If you have any questions or concerns about the information you are seeing within a ReturnLogic report or ReturnLogic invoice, please feel free to reach out to support right away.

Related Topics

  1. FAQ: Using ReturnLogic Reports to Track Shipping Expenses

  2. FAQ: Shipping Labels

FAQ: ReturnLogic Shipping Solution

What is the ReturnLogic Shipping Solution?

  • The ReturnLogic Shipping Solution provides a way to immediately begin creating RMAs that generate labels without any signing up for accounts or configuring settings or adding funds to an account. ReturnLogic simplifies the process by managing the financial relationship with the carrier. This service allows you to skip adding funds to an account and eliminates the need for maintaining a balance to use toward future shipping labels.

  • The ReturnLogic Shipping Solution provides competitive pricing automatically applied to labels. It works with USPS to provide what is often the most affordable shipping pricing available.

  • Since ReturnLogic is facilitating this process, we invoice for the cost of the labels once they are used.

  • To learn more about the ReturnLogic Shipping Solution, check out our website.

What doesn't the ReturnLogic Shipping Solution do?

  • ReturnLogic does not create shipping labels as we are not a shipping provider.

  • ReturnLogic does not set the pricing of shipping labels the way that a shipping provider would set pricing so rates are subject to pricing changes made by USPS.

  • ReturnLogic cannot edit or customize any labels that are generated.

  • ReturnLogic does not provide labels outside of ReturnLogic return workflows.

  • This solution (in partnership with USPS) currently does not support international returns, only domestic returns made within the US.

Can I switch over to the ReturnLogic Shipping Solution if I am not currently using it?

Yes, if you are interested in this option, please contact ReturnLogic support at your earliest convenience.

Can I use the ReturnLoigc Shipping solution with other providers other than USPS?

At this time, USPS is the only provider we have partnered with but that may change in the future.

How will I know if the ReturnLogic Solution is a good fit for my business needs and for my shoppers?

You will be using USPS labels and will need to make sure USPS can meet your needs as your shipping provider. Please reach out to ReturnLogic support with any specific questions or concerns you may have.

Can the ReturnLogic Shipping Solution support International and non-domestic US shipping?

  1. At this time, it cannot support international or non-domestic US shipping. Currently, it only supports domestic shipping in the US.

  2. If you need to explore other options in order to support international shipping, please contact ReturnLogic chat support for guidance and instructions.

Am I required to use the ReturnLogic Shipping Solution?

No, you can decide to use Shippo or EasyPost as an alternative in your integration settings.

You are not required to utilize this service. For guidance on alternative options, please contact ReturnLogic support.

We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.

Did this answer your question?