All Collections
Key Features Explained
Introducing You To:
Feature Spotlight: Multi-Warehouse
Feature Spotlight: Multi-Warehouse

Learn more about our Multi-Warehouse solution.

Michel Mongeau avatar
Written by Michel Mongeau
Updated over a week ago

Article Overview:

  1. How Multi-Warehouse Works

  2. How to Setup Multi-Warehouse

  3. Merchant Experience Overview

  4. Reporting

  5. FAQs

How Multi-Warehouse Works

Routing by Cost

ReturnLogic can support up to 10 different warehouses. When a shopper submits a return, ReturnLogic will route the return based on the cost of the label. ReturnLogic will always choose the cheapest label (Example 1) unless the labels are the same, in which case, we will select the warehouse listed highest in your list (Example 2).

Let's run through a few examples:

Example 1: Different Label Costs

A customer lives in Chicago, IL. You have a warehouse in Cincinnati, OH ($5 label) and a warehouse in Seattle, WA ($10 label). When the customer submits a return request through the Returns Portal, ReturnLogic will automatically route the return to the Cincinnati-based warehouse because it has the cheapest label.

Example 2: Equal Label Costs

A customer lives in Chicago, IL. You have a warehouse in Cincinnati, OH ($5 label) and in Kellogg, IA ($5 label). Kellogg, IA is listed above Cincinnati, OH in your warehouse list in ReturnLogic's settings. When Shopper Susie submits a return request through the Returns Portal, ReturnLogic will automatically route the return to the Kellogg-based warehouse because even though the cost to ship to Cincinnati and Kellogg is equal, the Kellogg warehouse is listed first in your settings warehouse list.

How to Setup Multi-Warehouse

Watch the video below to see how you can setup and edit multiple warehouses.

Step by Step Instructions on setting up a new warehouse:

  1. Log into ReturnLogic

  2. Navigate to Settings

  3. Navigate to Shipping under the Returns - Originate dropdown menu

  4. At the top of the page, you will see "Return Warehouse Locations"

  5. Hit "Add Location"

  6. Fill out the "Add Return Warehouse Location" form

  7. Hit Save

Step by Step Instructions on editing an existing warehouse:

  1. Hit the "edit" button

  2. Make changes

  3. Hit save

Please note that after going live with your return portal, you must always have at least one active return warehouse location.

Merchant Experience Overview

Watch the video below to see how you can select which warehouse a return goes to when creating an RMA on the backend.

Reporting

The Shipping Items report will now list include the nicknames you give each warehouse for easy returns allocation analysis.

FAQs

  1. Is there a limit to how many warehouses I can add?

    1. Yes, we support up to 10 warehouses in the same country

  2. Can I add multiple international warehouses?

    1. No, we only support having one international warehouse at this time

We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions or feedback.

Did this answer your question?