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Customize Your Feedback Request Responses

Easily change the wording in your feedback templates to match your brand voice or goals.

Kyle Davidson avatar
Written by Kyle Davidson
Updated over 2 weeks ago

✨ When You Need This Guide

Use this guide when you want to:

  • Change the language patients see in your feedback messages

  • Adjust follow-up responses based on a patient’s rating

  • Test new templates to improve your online review conversion rate

  • Keep your patient communication aligned with your practice's tone and style

✅ How to Change the Wording in Feedback Requests

  1. Go to the FEEDBACK tab
    This is located in your main navigation bar.

  2. Click SHOW TEMPLATES
    This page contains all current Feedback Request templates.

  3. Choose the template you want to update
    You can customize initial messages, rating responses, and follow-up messages.

  4. Edit the text
    Change the wording directly in the template editor. Use your own voice or tone that fits your office’s vibe.

  5. Click SAVE at the bottom of the template
    Don’t forget this step—changes won’t go live unless saved!
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💬 Need Help? We’ve Got You!

If you’re unsure which template to change or want suggestions on wording that works, reach out to our support team—we’re happy to help you test and optimize.

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