Are you tired of patients missing their appointments or seeing an increase in no-call, no-shows? We completely understand how much work it can be to manually reach out to each of those patients individually.
With the Missed Appointment Campaign the process can now be automated for you and assist further with getting those patients back in office! It is used to send a message to patients who may have missed their scheduled visit. This is triggered if an appointment is not marked as "ATTENDED". This can be customized to send to all appointment types or a specific appointment type of your choosing.
To build the missed appointment campaign, begin at the CAMPAIGNS tab > SHOW TEMPLATES page and click +Add Template in the top right corner. Once in the campaign builder, under "Type" select "Missed Appointment". You will need to choose the appointment type you would like to configure to receive these messages.
After, clicking Add Campaign you can now set up individual steps by clicking +Add Step. This can be further customized to send out particular messages based on your preference. For example, if a patient is scheduled for a visit, you can create a step to send a text/email that asks them if they are still able to make it or need to reschedule.
CLICK HERE to view an article on adding a new step to a campaign!
