If either we or a client notice that appointments don’t seem to be writing over to Aloha from their Patient Management System or vice versa, it could be possible that their bridge is down.
You can confirm this by checking if we are receiving attended statuses from either the Bridge Status Page or the client’s Calendar in Aloha.
If we are not getting appropriate data, we will need to resubmit the bridge. To do this, you will need to tell the client to access their server computer and open the Review Wave Bridge App on the desktop.
If the client says they do not see the Review Wave Bridge App on their desktop, ask them to use the search bar on the bottom left of their screen to search for it.
The Review Wave Bridge App will look like this:
If the client still doesn’t see the Bridge even after searching, they are most likely not on their server computer and you will need to instruct them to look for the computer that holds all of the large updates for their Patient Management System.
After the client opens the Bridge, they should be able to click the Submit Button at the bottom of the pop up they see.
If another pop-up shows letting the client know the Bridge was successfully resubmitted, then you will want to check their account to make sure we are seeing attended statuses after that (this could take up to 5 minutes to see the new statuses). If you see updated statuses, they should be good to go.
If the new pop-up tells the client that the Bridge failed to resubmit or anything other than successful, then we will need to make a new case and schedule a time for Tier II to hop onto their server and look into what’s going on.