Digital products are virtual, intangible items such as e-books, online courses, or electronic vouchers like mobile recharge cards or Google Play gift cards. These products can be categorized as:
Electronic Products: Digital items without a fixed quantity, such as e-books or courses.
Electronic Cards: Redeemable vouchers or credits like gift cards or mobile recharge cards.
Steps to Add a Digital Product
Navigate to Product Settings
Go to: Products & Inventory > Products > New Product.
Select the product type: Digital Product.
Product Information
Product Name:
Enter a concise name in both Arabic and English (if required) in the same field.
ℹ️ The product name will appear on invoices, barcode labels, reports, and product-related fields in the system.
⚠️ Keep it concise to avoid overcrowding invoices.
SKU (Stock Keeping Unit): A unique identifier for each product (cannot be duplicated). It consists of numbers and sometimes letters. You can add a globally recognized SKU or a custom SKU based on your company’s cataloging and classification system. If you do not have an SKU, you can generate one by selecting Generate SKU, and the system will automatically assign a default 12-digit SKU.
ℹ️ Used for: Tracking available stock, sales transactions and invoices, searching for products in reports, purchase and return invoices, stock counting, stock transfers, and stock adjustments.
Barcode (Optional):
Add a barcode if needed, which can differ from the SKU.
Description (Optional):
This appears in product details but not on invoices.
Product Image (Optional):
Add an image for the composite product, which will appear on the POS interface.
Use drag-and-drop or upload an image from your device.
Choosing the Digital Product Type
1. Electronic Product:
Products without a fixed quantity, e.g., e-books or courses.
Add the Product URL.
2. Electronic Card:
Voucher-based digital products, e.g., recharge cards.
Add the unique serial number for each card.
Use Enter after adding each number. Duplicate numbers are not allowed.
Stock and Pricing
Initial Cost:
Enter the supplier's cost per unit (in SAR, excluding tax).
⚠️ This cannot be manually edited after saving the product.
Retail Price: Add the selling price for each unit.
⚠️ Ensure tax settings are configured before adding prices.
Wholesale Price (Optional):
Specify a bulk price if applicable.
Buy Price: Reflects the most recent supplier cost.
Tax Type:
Select the appropriate tax rate.
Classification
Product Category (Optional): Organize products into categories for reporting and easier POS navigation.
Add new categories directly or choose existing ones.
ℹ️ You can add a main category, a subcategory, and a sub-subcategory. For more details, click here.
Add a New Main Category:
Click the (+) icon.
Enter the category name.
Click Save Category. The category will be added immediately.
Supplier (Optional): Assign a supplier to track purchase details.
Add new suppliers or select from the existing list.
ℹ️ Assigning a supplier helps track sales per supplier through the Sales by Product report.
Add a New Supplier:
Click the (+) icon.
Enter the following details:
Supplier Code: A unique alphanumeric identifier for each supplier. You can assign it based on a sequential numbering system or your internal classification method.
Supplier Name: Appears on purchase invoices, returns, and expense vouchers.
Click Save Suppliers. The supplier will be added immediately and reflected in the Suppliers List, accessible via:
Purchases & Suppliers > Suppliers.
Brand (Optional): Assign a brand to organize sales reports by brand.
Add a New Brand:
Click the (+) icon.
Enter the brand name.
Click Save Brand. The brand will be added immediately.
Saving the Product
Once all details are entered, click Save to add the product to the inventory.
FAQs
1. Can I change the product type after saving it?
No, the product type is fixed after saving.
2. Can I edit the product link later?
Yes, the link can be updated in the product details.
3. If I change the platform language to English, will the product name change to English?
No, product names do not change when switching the platform’s language. You can enter the product name in both Arabic and English in the same field.
4. I entered the wrong initial cost. How can I correct it?
You must delete the product and re-add it with the correct cost.
5. How do I upload bulk digital cards?
Digital cards must be added manually; Excel uploads are not supported.
6. Can I add extra options to a digital product?
No, extra options cannot be added to digital products.
💡 If you have a suggestion, feel free to share it via the suggestion platform.
7. Can digital cards be added through purchase invoices?
Yes, you can. For more details, click here.
8. Can I sell specific card serial numbers?
Cards are sold based on the First In, First Out (FIFO) principle.
9. I want to add a digital card number to an existing product in inventory, but the field is not visible. Why?
Once the product is saved in inventory, the card number field is automatically locked to prevent manual changes that could cause errors in card numbers and availability.
Enable the manual quantity adjustment option in settings or Add a purchase invoice for the product.
⚠️ We do not recommend manual quantity adjustments to ensure inventory and report accuracy, as stock levels are updated automatically based on operational processes (such as receiving new stock from suppliers).
10. What happens if I added cards but only see three in stock?
Use the pagination arrows or adjust the displayed card count to view more cards.