📢 This article explains how to install and integrate with Zid (Version 1). Version 2 is being rolled out gradually to all customers. You can check your installed version from the Orders page. If you have Version 2, click here to view the related articles.
Rewaa allows seamless integration with the Zid platform to manage your branches and synchronize inventory across multiple sales channels. This reduces errors, particularly those caused by stock depletion. Rewaa supports integration with prominent e-commerce platforms such as Salla and Zid. Below is a detailed guide to setting up and integrating with the Zid platform.
Prerequisites for Integration
You must have an active Zid store that hasn’t been previously linked with Rewaa.
Integration is limited to one selected branch on Rewaa, where inventory quantities will be synchronized with the Zid store.
Products Eligible for Integration
Simple Products
Variable Products (multiple options)
Pack Products
Weighted Products
Service-based Products
Preparation Checklist
⚠️ Ensure the following before integration if your products already exist on Zid:
Ensure SKU Alignment:
The SKU (Stock Keeping Unit) for products on both platforms must match. Any mismatch can cause synchronization issues.
Verify Pricing:
Ensure product prices are available in your Zid store.
Ensure cost prices are available in your Rewaa account.
Variants:
For products with variants, ensure each variant has a matching SKU on both platforms (e.g., a product with color options: red, blue, and green must have matching SKUs for each color on both platforms).
⚠️ Rewaa supports transactions only in SAR (Saudi Riyals). Orders in other currencies will not be converted. For example, If you receive an order from another e-commerce platform for 6 KWD, it will be imported into Rewaa as 6 SAR without currency conversion.
ℹ️ Choose Low-Traffic Times:
Schedule the integration process during times with minimal order activity on Zid (e.g., early mornings) to ensure accurate synchronization.
Integration Steps
Step 1: Align Tax Settings
On Rewaa:
Go to Settings > Configuration > Sell Tax Status. Set the tax status based on your business requirements.
On Zid:
Navigate to Settings > Advanced Settings > Tax Settings.
Ensure the settings match those on Rewaa.
Add your tax number on Zid to activate tax features.
ℹ️ Ensure you have entered your VAT number on Zid for proper activation.
ℹ️ Shipping fees and VAT are reflected on Rewaa when an order is received.
ℹ️ Shipping fees are reflected as sales in Rewaa and can be manually added as an expense.
Step 2: Install the Zid Application
Navigate to Applications > Available Apps > Zid > Install.
Click Connect Zid account.
Enter your Zid account email and click Next.
A verification code will be sent to your email. Enter the code and click Verify.
Click Open Application.
Select the location to synchronize with Zid and click Next.
Confirm the integration by clicking Link and Install.
ℹ️ When you click "Integrate and Install," product quantities from Rewaa will sync directly to your e-commerce platform for items with matching SKUs on both platforms.
Step 3: Product Synchronization
Products with matching SKUs on both platforms will automatically synchronize.
Allow a few minutes for synchronization, depending on the number of products.
After completing the integration, your e-commerce store orders will start appearing in the Orders list. You can view and manage them by going to: Sales & Customers > E-commerce Orders.
ℹ️ Only orders placed after the Rewaa and Zid integration will sync. Previous orders made before the integration will not be synchronized.
Product Management
To manage linked products:
Go to Applications > My Apps > Zid > Products Management .
Verify product statuses:
Linked: Products with matching SKUs are successfully linked.
Unlinked: SKUs exist on both platforms but aren’t linked. Click Link to synchronize quantities.
Not Found: The SKU is missing on Rewaa. Add the product to Rewaa, and it will appear as Unlinked. You can then link it.
FAQs
What if the SKUs don’t match?
SKUs must match between platforms. Update mismatched SKUs on either platform for successful integration.Can I integrate batch-tracked or digital products with Zid?
Rewaa currently doesn’t support integration for batch-tracked or digital products with Zid. You can submit a suggestion via the suggestions platform.Does a new product added in Rewaa sync automatically to Zid?
No, you need to click Publish Product to sync it to Zid. Learn more here.How do I verify the SKU before integration?
In Rewaa:
Go to Products & Inventory > Products > Product Name > Main Info > SKU.
In Zid:
Go to Products > Products > Search by name or SKU, then check the SKU column.
How do I check the product sync status and quantities after integration?
Go to Application > My Apps > Product Management, then search by product name or SKU.
Check the Status column for sync details.
Click the product name to view details and quantities on both platforms.
How do I synchronize newly added products?
Use the Sync Data button in Rewaa’s Zid app to synchronize new products.Why aren’t variants appearing in product management?
Ensure SKUs are assigned to product type variants on Zid. Afterward, sync data on Rewaa to display the product.
In Zid Go to Products > Product > Click the product name.
Navigate to Customize Options and add SKUs to product type variants.
In Rewaa, click Sync Data. Once done, search for the product in Product Management.