📢 This article explains how to Managing E-Commerce Orders(Version 1). Version 2 is being rolled out gradually to all customers. You can check your installed version from the Orders page. If you have Version 2, click here to view the related articles.
After successfully linking your e-commerce store (Salla, Zid) to the Rewaa platform, you can seamlessly manage orders from all connected stores. All orders will appear in one consolidated list, making it easier to manage and track details efficiently.
Accessing the Order List
Navigate to:
Sales & Customers > E-Commerce Orders.
All orders from the linked e-commerce platforms will appear in this section.
⚠️ Rewaa does not support currency conversion. All orders will be displayed in Saudi Riyals (SAR), regardless of the currency used on the e-commerce platform.
Order Details Available
Order ID: A sequential code auto-generated by Rewaa.
Order Number: The order number from the e-commerce platform.
Customer Name: Pulled directly from the e-commerce platform.
Location: The branch linked with the e-commerce platform.
Channel: Indicates the e-commerce platform (Salla, Zid).
Payment Method:
Supported types: Cash, Credit Card.
Unsupported methods (e.g., Tamara, Tabi, Bank Transfer) are categorized as Credit Card.
Status: Displays the current status (e.g., Pending, In Progress, Ready for Shipping, etc.).
Total Due: The order amount in SAR.
Issue Date and Time: The date and time the order was created on the e-commerce platform.
Last Updated: Indicates the most recent update to the order.
Actions: Options to open, print, invoice, change status, or cancel the order.
You can search for specific orders by Order Code, Order Number, or Customer Name and filter results by Date, Location, Channel, or Status.
Order Statuses
Pending:
The initial status upon order receipt.
The stock quantity is deducted in Rewaa's inventory system.
Steps to Manage:
Click on the settings icon (⚙️) under Actions > View Order.
Review the order and click Accept Order to move it to Processing.
In Progress to Delivered:
Move through the statuses step-by-step:
Pending > In Processing > Ready for Shipping > Shipped > Delivered.Update the status after completing each phase.
Pending with Errors:
Errors may occur due to:
Unlinked products.
Products not available in Rewaa.
Insufficient stock.
Selling below cost without permission.
Steps to Resolve Errors:
Click (⚙️) > Open Order > View Order.
Click View Errors. The error type and the required action to resolve it will be displayed.
Address the error and confirm the resolution by clicking Resolve All.
Order Status Updates
Order status updates on either Rewaa or the e-commerce platform will sync automatically, unless the order is Pending with Errors.
Canceling an order on either platform will mark it as Canceled on Rewaa and lock further status changes.
Downgrading the status on the e-commerce platform (e.g., from Shipped to In Progress) won’t sync back to Rewaa. The order will remain as Shipped.
Status changes made after invoicing will sync normally. Invoicing does not affect the order status.
Invoice Creation
You can generate an invoice at any stage of the order.
⚠️ Important Notes:
After issuing the invoice, any changes made on the e-commerce platform (e.g., product addition, quantity update) will not sync with Rewaa.
The invoice will show the issue date based on when it was created in Rewaa, not when the order was received.
Invoice deletion is not permitted as per ZATCA regulations. For corrections, return the order and reissue it.
Click Issue Invoice. The invoice details will be reflected in Reports, Sales, and Dashboard Collected Amounts.
Order Cancellation
Orders can be canceled at any stage before invoicing, except for Completed orders.
Navigate to the Actions menu (⚙️) > Cancel.
Once canceled, the status becomes Canceled, and it cannot be reverted.
⚠️ If an invoice is issued in Rewaa and the order is later canceled from the e-commerce platform, the order status will change to Canceled with Errors. To resolve it, you must return the invoice.
Returns
The Return option appears after completing the order process.
Returns can be processed partially or fully after invoicing.
Click Return Order to adjust stock in Rewaa’s inventory.
⚠️ The order must be returned in Rewaa to restore the stock quantity.
FAQ
1. How do I ensure orders sync correctly after linking an e-commerce store?
Orders will automatically appear in the Order List with sequential numbering upon successful synchronization.
2. Can I receive orders from multiple platforms simultaneously?
Yes, all orders will appear in one consolidated list, with the sales channel (e.g., Salla, Zid) indicated in the Sales Channel column.
3. How can I update the status for multiple orders at once?
Select the desired orders using the checkboxes.
Click Change Order Status and choose the next applicable status.
Ensure all selected orders are at the same stage before updating.
4. How can I ensure the error is resolved correctly?
If you click Resolve before fixing the error, a message will show the error type and how to fix it. Fix the error, then click Resolve All. A confirmation will appear, and the order status will sync with the e-commerce platform.
5. Can I print order invoices?
Yes, Click Actions > ⚙️> View Order > View Sales Invoice > Preview Invoice. For detailed steps, click here.