📢 This article explains how to Issuing E-Commerce Order Invoices(Version 1). Version 2 is being rolled out gradually to all customers. You can check your installed version from the Orders page. If you have Version 2, click here to view the related articles.
After integrating your e-commerce platforms (Salla, Zid) with Rewaa, issuing invoices for orders is a critical step to reflect sales, reports, and collected amounts correctly. Rewaa enables you to issue invoices either manually or automatically based on your preferences.
⚠️ Key Points to Note
No Updates After Invoicing: Once an invoice is issued on Rewaa, updates from the e-commerce platform (e.g., adding products, quantity changes, discounts) will not sync.
Invoice Date: The invoice reflects the issuance date on Rewaa, not the order date from the e-commerce platform.
Example: If an order is received on 1st Aug and the invoice is issued on 8th Aug, the invoice date will show 8th Aug.
Invoices cannot be deleted after issuance. If an error occurs or modifications are needed, the order must be returned and reprocessed, then sent back to Rewaa for invoice reissuance.
Manual Invoice Issuance
Navigate to Orders:
Go to:
Sales & Customers > E-Commerce Orders.
Issue Invoice:
Click the ⚙️ icon under the Actions column.
Select Issue Invoice.
⚠️If an order is flagged as "Error Pending", resolve the error before issuing the invoice. Learn more about resolving errors.
Confirm by clicking Issue Invoice again.
ℹ️ Issued invoices will be reflected in Reports, Sales, and Collected Amounts.
View Invoice:
Open the order: ⚙️ > View Order.
Click View Sales Invoice to see the invoice details.
Automated Invoice Issuance
Enable Automatic Invoicing:
Go to:
Sales & Customers > Sales Settings > E-Commerce Orders.
Configure Settings:
Enable Automatically issue invoices.
Select the desired order stage for automatic invoicing (e.g., Ready for Shipping).
Save the settings.
ℹ️ Invoices are generated automatically when orders reach the specified stage.
View All Invoices:
Navigate to:
Sales & Customers > Sales Invoices.
Use the Sales Channel filter to view invoices for specific e-commerce platforms.
Invoice Printing
From the Order List:
Click ⚙️ > View Order.
Select View Sales Invoice.
Click Preview Invoice to print.
Choose your printer and confirm printing.
Directly from the Invoice List:
Navigate to Sales Invoices.
Locate the invoice and print directly.
FAQ
Can I change the invoice format for e-commerce orders?
No, the invoice template for e-commerce orders is fixed at A4 size.Can I issue invoices for multiple orders simultaneously?
Yes:Select the orders by ticking the checkboxes.
Click Issue Invoice.
Confirm issuance.
Error Handling: If some invoices fail, a notification will display the number of successful and failed invoices with reasons.