Starting a return takes just a few minutes through our return portal. No need to email us first — you can do it all online.
How to start your return
Enter your email address and order number to find your order
Select the item(s) you want to return and the reason
Choose your shipping method — prepaid label or book your own shipment
If you chose a prepaid label, print it and attach it to your package
Drop off your package at the carrier's drop-off point
💡 Tip: The return portal is available in 7 languages: English, Svenska, Norsk, Dansk, Deutsch, Español, and Suomi.
Hvor sender jeg min returnering?
Your return destination depends on your location:
Spanien: Returns are sent to our warehouse in Barcelona
All other markets: Returns are sent to our warehouse in Sverige
The return portal will automatically show you the correct address and shipping options for your market — you don't need to figure this out yourself.
Shipping options and costs
You'll see the available options and costs for your market when you start the return process. In short:
Sverige: PostNord prepaid label (79 SEK) or book your own (free)
Norge: Prepaid label (193 NOK) or book your own (free)
EU/EEA (incl. Spanien): Prepaid label (12 EUR) or book your own (free)
If you choose the prepaid label, the cost is deducted from your refund — you don't pay upfront.
How to pack your return
Use the original packaging if possible
Make sure all tags and labels are still attached
Remove or cover any old shipping labels
Include all accessories and parts that came with the product
International returns
If you're returning from outside Sverige, Norge, or the EU, please contact us before returning your item. Additional customs fees may apply to return shipments, and we'll help you find the best way to send it back.
⚠️ Important: Keep your shipping receipt as proof of return until your refund has been processed. If you book your own shipment, always use a trackable service.
Hvad sker der, efter jeg har sendt min returnering?
Once we receive your package at our warehouse, we'll inspect the item and process your refund. This typically takes 3–5 business days after we receive it. You'll get an email confirmation when your refund is issued.
Brug for mere hjælp? Kontakt os på info@reyrr.com eller brug vores live chat.