Rhumbix users will begin signing in through Autodesk. The questions below explain what is changing, which email address to use, and what to do when something does not work as expected.
For most users, this is a one-time setup that takes just a few minutes.
🔐 Why Is the Rhumbix Login Changing?
Rhumbix is now part of Autodesk. Autodesk accounts are being used to securely verify user identities before providing access to Rhumbix.
Your existing Rhumbix experience remains the same. Only the sign-in process is changing.
Do I Need an Autodesk Account?
✅ Yes. An Autodesk account or Autodesk-managed company sign-in is required to verify your identity before entering Rhumbix.
Which Email Address Should I Use?
Use the same email address you currently use to sign in to Rhumbix.
This is the most important step in the process.
Rhumbix uses your email address to connect your Autodesk identity with your existing Rhumbix account and company access.
If you do not already have an Autodesk account, you will be guided through creating one.
Do I Need to Purchase an Autodesk Subscription?
❌ No. Creating an Autodesk account for Rhumbix does not require you to purchase an additional Autodesk subscription.
Will I Receive Access to Other Autodesk Products?
❌ No. An Autodesk account is being used to verify your identity.
It does not automatically give you access to other Autodesk products.
What Happens If I Use the Wrong Email Address?
Rhumbix may not be able to locate your account or company.
You may:
be blocked from signing in
routed through the wrong account-creation process
shown a message stating that you do not belong to a Rhumbix company
Return to the login page and enter the email address you currently use for Rhumbix.
I Already Have an Autodesk Account. Do I Need Another One?
❌ No. If your existing Autodesk account uses the same email address as your Rhumbix account, use that account to sign in.
🔗 Related article: Logging in with an Existing Autodesk Account
I Already Have an Autodesk Account, but It's Under a Different Email Address
If your Autodesk account uses a different email address than the one you use to sign in to Rhumbix, the email addresses must match before you can sign in.
🔗 Related article: Using a Different Email Address for Your Autodesk Account
I Do Not Have an Autodesk Account. What Should I Do?
Enter your Rhumbix email address on the login page.
When the system determines that no matching Autodesk account exists, it will guide you through creating one.
🔗 Related article: Creating an Autodesk Account for Rhumbix
My Autodesk sign-in window does not open. What should I do?
Your browser may be blocking the Autodesk sign-in window.
If you are using Google Chrome, look in the address bar for a popup-blocked icon, which may appear as a small window with a slash through it.
Select the popup-blocked icon in the address bar.
Choose the option to allow popups and redirects for Rhumbix.
Try signing in again.
Other browsers have similar popup-blocking settings, but the exact steps and icons may be slightly different.
If the Autodesk sign-in window still does not appear after allowing popups, contact Rhumbix Support.
Why Is My Email Address Already Filled In?
When Rhumbix directs you to create an Autodesk account, the email address may be prepopulated to help ensure the Autodesk account matches your Rhumbix account.
Confirm that the email shown is the same email address you currently use for Rhumbix.
My Company Uses Single Sign-On. What Should I Do?
Enter your company email address and continue through the Autodesk sign-in process.
Autodesk will identify your company’s Single Sign-On provider and redirect you through your organization’s normal login process.
🔗 Related article: Signing in with Company Single Sign-On
Should I Select Google, Apple, or Another Sign-In Option?
When using a company-managed email address, enter the email address and allow Autodesk to detect your organization’s sign-in method.
Do not select a personal sign-in provider unless your company specifically instructs you to do so.
If your Rhumbix account uses a personal email address, you may be able to use an available supported sign-in method associated with that same email address.
What If I Forgot My Autodesk Password?
Use the password reset option on the Autodesk sign-in page.
Related article: Resetting your Autodesk Password
Can Rhumbix Support Reset My Autodesk Password?
Rhumbix Support cannot view your password.
Password resets must be completed through Autodesk or through your company’s identity provider when Single Sign-On is used.
Why Was I Signed In Without Entering a Password?
Autodesk may recognize that you are already signed into a matching Autodesk account.
When that happens, you may be taken directly into Rhumbix.
This is expected and means Autodesk used your existing session to verify your identity.
Why Am I Being Asked for a Password Again?
Depending on your Autodesk session and your company’s security requirements, you may be asked to enter your password or complete additional verification.
Follow the instructions shown by Autodesk or your company’s Single Sign-On provider.
What If My Company Changes My Email Address?
Use the updated email address once it has been updated in your Rhumbix user account.
If the new email address does not already have an Autodesk account, you may need to create one.
Because email changes can affect how the accounts are matched, contact your company administrator or Rhumbix Support if you are uncertain which email address to use.
I Signed In Successfully, but I Do Not See My Rhumbix Company
The Autodesk account you used may not match the email address connected to your Rhumbix account.
Return to the login page and sign in with the same email address you currently use for Rhumbix.
🔗 Related article: Signed In but Cannot Access a Rhumbix Company
Do I Need to Create a New Rhumbix Account?
❌ No. Continue using your existing Rhumbix account.
Autodesk is being used to verify your identity before you access that account.
Will This Change My Rhumbix Permissions?
❌ No. Signing in through Autodesk does not change your Rhumbix role, project access, company access, or permissions.
Your access continues to be managed within Rhumbix.
Will This Affect My Existing Rhumbix Data?
❌ No. The login change does not create a new Rhumbix account or remove your existing Rhumbix data.
You are using Autodesk credentials to access the same Rhumbix account.
Who Should I Contact If I Still Cannot Sign In?
Before contacting Support, confirm you're signing in with the same email address you currently use for Rhumbix.
If the problem continues, contact Rhumbix Support:
📧 support@rhumbix.com
📞 855-RHUMBIX (748-6249)
When contacting Support, include:
Your full name
Your company name
The email address you are using
A screenshot of the message you see, when possible
🔗 Return to: Logging in to Rhumbix with Your Autodesk Account