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I can’t add my credit/debit card, what do I do?

M
Written by Marc Alcaraz
Updated over a week ago

When adding a card, a €0 verification transaction is triggered. If the registration fails, this may be due to:

- a timeout or temporary error in the payment gateway,

- your card being blocked for payments from a new issuer (to be unblocked from your banking app or by contacting your bank),

- 3D Secure authentication failing.

What should you do?

- Try adding the card using a 4G/5G connection rather than Wi-Fi.

- Enter your card details manually (without using auto-fill).

If this still doesn't work, contact your bank.

If the error seems to be coming from YEGO, contact us via chat and attach a screenshot or short video of the problem.

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