FAQ
By Marc1 author98 articles
- What do I need to create a YEGO account?
- What is the minimum age to ride with YEGO?
- Can I ride with a provisional licence?
- Can I ride with a foreign driving licence?
- What is an "International Driving Permit" and how can I get one?
- I am a foreigner and I didn’t bring my driving licence, can I still use YEGO?
- How can I add my payment method?
- I can’t add my credit/debit card, what do I do?
- How long does it take to activate the account?
- How can I get used to riding a YEGO scooter?
- What clothing and gear should I wear to ride a YEGO scooter safely?
- How can I report a problem with the motorbike?
- How do I use YEGO motorbikes?
- How do I turn on the motorbike?
- How do I unlock the top case?
- How does the stand work?
- Do I have to be next to the moped to book?
- Why doesn’t a moped appear on the map?
- What is the operating area?
- Can I end my trip outside the operational area?
- Can 2 people ride on one YEGO motorbike?
- Can I book 2 moped at the same time?
- Why are some motorbikes marked with a star?
- Why are some moped marked with a lightning?
- Can I stop for a few minutes and keep the moped?
- What is the maximum pause time?
- Do I have to recharge the battery or leave the moped at a specific point?
- Can I share my location?
- I can’t finish my ride on the app. What can I do?
- Until what time can I ride with YEGO?
- Can I use YEGO in other cities?
- Can I have a motorbike just for myself?
- Can I ride with my underage child?
- Where can I find the moped documents?
- Is riding a YEGO moped different from riding a gas-powered motorcycle?
- What is the maximum speed of a YEGO motorbike?
- How long can a YEGO travel on 100% battery?
- How are YEGO moped batteries recharged?
- Do you provide helmets?
- Is it compulsory to wear gloves while riding?
- Do I have to use my own gloves?
- How much does it cost to ride with YEGO?
- How does the payment work?
- Which payment methods can I use?
- How do I change my payment method?
- I have a pending charge and I can’t make the payment, what do I do?
- I want to delete a credit/debit card, how do I do it?
- Can I revoke my consent to e-invoicing and receive my invoices on paper?
- Why do all rides below 5 min cost €1.80?
- How do "Solidarity rates" work?
- Do you have any promotions for new users?
- What do I get for being a loyal user?
- How can I save on my rides?
- Penalty for account sharing
- I have been fined by the police, what should I do?
- Why has YEGO fined me?
- What is a "towing" charge?
- I have already paid the fine, why have I been charged another €99?
- I have already paid €127. Why was I charged more?
- What is the difference between the administrative fee of €30 and the administrative fee of €15?