FAQ
By Marc and 1 other2 authors101 articles
What do I need to create a YEGO account?
What is the minimum age to ride with YEGO?
Can I ride with a provisional licence?
Can I ride with a foreign driving licence?
What is an "International Driving Permit" and how can I get one?
I am a foreigner and I didn’t bring my driving licence, can I still use YEGO?
How can I add my payment method?
I can’t add my credit/debit card, what do I do?
How long does it take to activate the account?
How can I get used to riding a YEGO scooter?
Why can’t I continue my ride after pausing it?
What clothing and gear should I wear to ride a YEGO scooter safely?
How can I report a problem with the motorbike?
How do I use YEGO motorbikes?
How do I turn on the motorbike?
How do I unlock the top case?
How does the stand work?
Do I have to be next to the moped to book?
Why doesn’t a moped appear on the map?
What is the operating area?
Can I end my trip outside the operational area?
How much free preparation time do I have?
Can 2 people ride on one YEGO motorbike?
Can I book 2 moped at the same time?
Why are some motorbikes marked with a star?
Why are some moped marked with a lightning?
Can I stop for a few minutes and keep the moped?
What is the maximum pause time?
Do I have to recharge the battery or leave the moped at a specific point?
Can I share my location?
I can’t finish my ride on the app. What can I do?
Until what time can I ride with YEGO?
Can I use YEGO in other cities?
Can I have a motorbike just for myself?
Can I ride with my underage child?
Where can I find the moped documents?
Is riding a YEGO moped different from riding a gas-powered motorcycle?
What is the maximum speed of a YEGO motorbike?
How long can a YEGO travel on 100% battery?
How are YEGO moped batteries recharged?
Do you provide helmets?
Is it compulsory to wear gloves while riding?
Do I have to use my own gloves?
How much does it cost to ride with YEGO?
How does the payment work?
Which payment methods can I use?
How do I change my payment method?
I have a pending charge and I can’t make the payment, what do I do?
I want to delete a credit/debit card, how do I do it?
Can I revoke my consent to e-invoicing and receive my invoices on paper?
Why do all rides below 5 min cost €1.80?
How do "Solidarity rates" work?
Do you have any promotions for new users?
What do I get for being a loyal user?
How can I save on my rides?
Penalty for account sharing
I have been fined by the police, what should I do?
Why has YEGO fined me?
What is a "towing" charge?
I have already paid the fine, why have I been charged another €99?
I have already paid €127. Why was I charged more?
What is the difference between the administrative fee of €30 and the administrative fee of €15?
Impound fees of €114 in France