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How can I report a problem with the motorbike?

M
Written by Marc Alcaraz
Updated over a week ago

If your situation is urgent, contact us immediately via the app's chat feature, available at the top right of the main screen.

If your situation is not urgent, you can contact us in one of the following three ways:

- In the comments section available at the end of the trip, after confirming the parking photo,

- By email at marc@rideyego.com,

- In the app chat. We prioritize urgent cases, but we will respond to all requests as soon as possible.

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