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Why doesn’t a moped appear on the map?

M
Written by Marc Alcaraz
Updated over a week ago

Only moped available for booking are displayed on the app map.

If a moped does not appear, it may be for one of the following reasons:

- The battery is low: the moped is temporarily unavailable and awaiting a battery replacement before being put back into service.

- The moped is already reserved by another user.

- Technical maintenance is in progress: our teams have temporarily removed the scooter from service for inspection or maintenance.

As soon as it is available again, it will automatically reappear on the map.

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