You can buy phone numbers within Ringly.io and automatically connect them to your agent(s).
Want to bring your own phone numbers? Check how to import them
How to buy a phone number
Go to your agent, click on the "Deploy" tab and choose to connect to a phone number. Here you can choose the country you want to buy a phone number from, and specify the area code for US phone numbers.
If you have the right one, click buy and you'll be redirected to the checkout for $5 per month. Or when you are on a paid plan you'll have 1 or more phone numbers included.
After the number is bought, the number should show under the agent's name (see below), and is ready to accept inbound calls if you have added it to an inbound agent. Give it a try by calling it!
Frequently asked questions about phone numbers
What do phone numbers cost?
What do phone numbers cost?
Phone numbers cost $5 per month per phone number, but if you are on the DIY plan you'll get 1 phone number for free, and on the DWY plan you'll get 3 phone numbers for free. Learn more on the pricing page. If you bring your own Twilio the phone numbers are as cheap as $1.15/mth
Do I need a phone number for every agent?
Do I need a phone number for every agent?
No, you don't! For outbound agents, you can share a phone number with another agent, so you don't need to pay for a separate one. This means that if you have 10 outbound agents, they can all make outbound calls using the same phone number. For inbound agents, you will need to buy a phone number for each one.
It says I need to give more information to get a phone number?
It says I need to give more information to get a phone number?
For phone numbers from some countries, the government requires you to provide information about you or your business before they let you buy a phone number. If that is the case, you can see the requirements for your country here. The best way is to buy a phone number in Twilio yourself and then import it to us.
Can I use my own phone number?
Can I use my own phone number?
If you have a well known phone number on your website but still want to use Ringly.io, let your own number auto transfer to a number you bought in Ringly.io. Or if you bought your phone number through Twilio you can import it.
As of now, we don't have the option to bring your own phone numbers to Ringly.io
I need a special phone number (like Toll-free), how do I get one?
I need a special phone number (like Toll-free), how do I get one?
For special phone numbers you can't find in the dashboard, you can buy them yourself by creating a Twilio acccount, buying a phone number and then import it to Ringly.io.
The address of the phone number cannot be validated, why?
The address of the phone number cannot be validated, why?
If buying a phone number that requires an address, you may experience this error: "The address you have provided cannot be validated. Make sure it's a business address." Twilio checks if the address you entered is connected to a business. If that is the case, then the issue is the format of the address.
Make sure that you have the fields formatted correctly:
Street: The number and street address of the address, e.g. 318 Ringly Rd
City: The city in which the address is located, e.g. Sydney
Postal code: The postal code of the address, e.g. 2120
Region: The state or region of the address, e.g. New South Wales
If all this doesn't work, just drop the address in the chat bottom-right and we'll add it for you!