After a recent release, a few users have experienced an issue where LivePHA takes a very long time to load. The main symptom occurs when accessing an LivePHA project, and the page is stuck on the “Blue Loading Screen” with no other warnings or errors. If this is happening to you, stay on the tab which has your LivePHA loading screen and follow the below steps for a one-time resolution that should resolve this issue. Please note that you will have to re-login after this resolution.
If you are unsure of any of the following steps, please refer to Figures 1-7.
From the LivePHA loading page (where you are stuck at), click on the triple dot icon in the upper right corner of your browser. (Figure 1)
From the dropdown menu, select 'More Tools'. (Figure 1)
Select 'Developer Tools'. (Figure 1)
Figure 1. Steps 1-3
In the new screen, click on the ">>" icon in the header to open another dropdown menu. (Figure 2)
Select "Application" in this dropdown menu. (Figure 2)
Figure 2. Steps 4-5
In the new screen, click on "Clear Storage" on the left-side menu.
Click on "Clear Site Data"
Figure 3. Steps 6-7
Log out and log back in to LivePHA, the page should now load without issues. If are experiencing no further issues, this is your final step.
If you are still having loading issues, please perform the following alternative.
From the LivePHA loading page (where you are stuck at), click on the triple dot icon in the upper right corner of your browser. (Figure 4)
From the dropdown menu, select 'More Tools'. (Figure 4)
Select 'Developer Tools'. (Figure 4)
Figure 4. Steps 10-12
Click on the Network tab. (Figure 5)
Figure 5. Step 13
If the Network tab is not visible, you may need to click on the ‘>’ arrow. (Figure 6)
Figure 6. Step 14
On the network tab, check ‘Disable cache’ checkbox near the top. (Figure 7)
Figure 7. Step 15
Refresh the page.
If the issue is resolved, you can now close the developer tools and resume using the platform.
If you are still having loading issues, please contact the Customer Success team through Intercom.