The file format isn’t supported (e.g., unsupported file type).

The file size exceeds Rolai’s upload limit.

There’s a temporary network or server issue.

Check that your file is in a supported format (PDFs, txt, docx, doc, pptx, xlsx, and xls).

Make sure the file size is within the allowed limit.

Try re-uploading after refreshing your browser.

If the issue persists, check your internet connection or try again later.

The integration hasn’t been properly connected or authorized.

The external service (e.g., Canvas, Microsoft 365) is experiencing downtime.

Your credentials or API keys have expired or changed.

Go to the Integrations section and confirm the connection status.

Re-enter or update your credentials if prompted.

Check the status page of the external service for outages.

Re-authorize the integration if needed.

The Agent hasn’t been activated or configured correctly.

The Agent doesn’t have access to the relevant Knowledge Base content.

There’s an error in the Agent’s prompt or setup.

Make sure the Agent is active and properly set up in the Agents section.

Confirm the Agent has permission to access the needed documents or data.

Double-check the Agent’s instructions and settings.

If using a Knowledge Base, ensure the content is uploaded and categorized correctly4.

Large or complex queries may take longer to process.

The selected model or vector search can add processing time.

Temporary server or network issues.

Try simplifying your request or breaking it into smaller parts.

If you’re using a vector-based search, be aware it may take a few extra seconds.

Refresh the page or try again after a short wait.

Consider switching to a faster model for quick tasks.

Incorrect input format or missing required fields.

Attempting an unsupported operation.

Temporary service issues.

Review any error messages for details about what went wrong.

Double-check your inputs and try again.

If the problem continues, consult the documentation or contact support.