First off, we know this can be frustrating. We sincerely apologize for the inconvenience. 


When you block websites or Safari using Roots, it may cause "Private Browsing" to be disabled on iOS 18 or earlier. This is due to a limitation with the "Apple Screen Time API".

Without private browsing disabled, your website limits may not work, so Apple may disable it by default.

Unfortunately, there isn’t a reliable workaround for this. If you primarily use "Private Browsing", we recommend removing websites and Safari from your Roots blocking or updating to the latest version of iOS (26 or later).

Also, just a heads-up: If "Block Adult Content" is turned on, it will automatically disable "Private Browsing" in Safari on iOS 18 or earlier.
​

To check if "Block Adult Content" is turned "ON": Go to "Roots > Blocking > Blocking Settings (top of the screen) > Block Adult Content" (under “Make Roots Bulletproof”).

If you’d like to turn it off, please contact us by tapping the chat bubble below. Alternatively, you can update to the latest version of iOS (26 or later), which allows "Private Browsing" even when Block Adult Content is turned on.
​
When you email us, please make sure you share the email ID associated with your Roots account so we can locate it.
​

To find your Roots-associated email ID, go to: "Roots > Profile > Account Settings (top of the screen) > Tap on Your Name > Account Details > Email".

Get personal help from one of our founders here. We know this can be frustrating, and we appreciate your patience. We're happy to assist—and we’ll even reward you for your valuable time!