We're here to help.
First off, we know this can be frustrating. We sincerely apologize for the inconvenience.
When you block websites or "Safari" using Roots, it can lead to private browsing being disabled. This is due to a limitation with the "Apple Screen Time API".
Without private browsing disabled, your website limits may not work, so Apple may disable it by default.
Unfortunately there is not a good workaround for this. If you just use private browsing, we recommend removing websites and "Safari" from your Roots blocking. 🙁
Also, just a heads-up: If "Block Adult Content" is turned on, it will automatically disable "Private Browsing" in Safari.
To check if "Block Adult Content" is turned "ON": Go to "Roots > Blocking > Blocking Settings (top of the screen) > Block Adult Content" (under “Make Roots Bulletproof”).
If you'd like to turn it off, email us by going to: "Roots > Profile > Settings (at the top of the screen) > Contact Us".
When you email us, please make sure you share the email ID associated with your Roots account so we can locate it. To find your Roots-associated email ID, go to: "Roots App > Profile > Settings > Edit Account > Email".
Need more help?
Get personal help from one of our founders here. We know this can be frustrating, and we appreciate your patience. We're happy to assist—and we’ll even reward you for your valuable time!