Troubleshooting
47 articles
App blocking or unblocking isn't working
Why is the app picker crashing when selecting apps?
Should I disable "Share Across Devices"?
Why is the app freezing or crashing?
Can I exclude or "Whitelist" certain apps from "Screen Time" reports?
How do I delete my account and user data?
How do I contact Roots?
Why is my "Screen Time" permission page stuck?
Why is private browsing disabled in Safari?
Why am I not receiving notifications about app blocking?
App blocking is not working
Why are apps that I have not selected getting blocked? (ex: WhatsApp)
"Time Limits" are kicking in too early
Why are some apps not being blocked, but others are?
Why are apps not unblocking when I "Unblock"?
"Time of Day" is not blocking as expected
How do I unblock in an emergency?
Why are "Pauses" not unblocking my apps?
Why is my screen time inaccurate?
Why are apps NOT blocked when they should be?
Why are apps blocked when they should NOT be?
Where do I find historical data, trends, and weekly summaries?
Why am I having trouble selecting options when creating a new app block?
Why am I seeing a loading error screen on the home screen?
Why are my "Excluded Apps" still getting blocked?
Why are phone calls being counted toward my screen time?
Why are uninstalled or "Excluded Apps" still being counted under "Screen Time" and "Dopamine Hits"?
Why do uninstalled apps and rarely visited websites appear in the app picker?
Why does Roots say "I'm within my Daily Intentions" when I'm not?
Why don't blocking times update automatically with time zone changes?
Why is my "Balance Score" incorrect or stuck at 0?
Why is my child's "Screen Time" being counted toward the "Total Screen Time"?
Why is my "Screen Time" not updating?
Why is "Screen Time" from my Mac/iPad counting toward my phone?
How do I change my "Before Roots" screen time?
Why are certain websites not appearing on app picker?
I accidentally set "Monk Mode" to block everything 24/7. How do I fix it?
Can I transfer my Roots screen time data from my old iPhone to my new iPhone?
I'm trying to edit a "Block", but it says it's locked. What can I do?
How can I share Roots with a friend?
Why am I seeing a red exclamation mark on a "Block"?
“All Except” is blocking apps that it’s not supposed to
Will my apps still be blocked if I delete Roots App?
Why is my daily screen time data not showing for the past few days?
Why are apps used in "CarPlay" being counted as screen time?
How do I reset my "Roots Profile" and start afresh?
Why am I not seeing "App Groups" when creating a block?