Troubleshooting
87 articles
- Why is the app picker crashing when selecting apps?
- Should I disable "Share Across Devices"?
- Why is the app freezing or crashing?
- Can I exclude or "Whitelist" certain apps from "Screen Time" reports?
- How do I delete my account and user data?
- Why is my "Screen Time" permission page stuck?
- Why is private browsing disabled in Safari?
- Why am I not receiving notifications about app blocking?
- Why are apps that I have not selected getting blocked? (ex: WhatsApp)
- Why are some apps not being blocked, but others are?
- Why are apps not unblocking when I "Unblock"?
- How do I unblock in an emergency?
- Why are "Vacation days" not unblocking my apps?
- Why is my screen time inaccurate?
- Why are apps NOT blocked when they should be?
- Why are apps blocked when they should NOT be?
- Where do I find historical data, trends, and weekly summaries?
- Why am I having trouble selecting options when creating a new app block?
- Why am I seeing a loading error screen on the home screen?
- Why are "Excluded apps" still getting blocked?
- Why are phone calls being counted toward screen time?
- Why are uninstalled or "Excluded apps" still being counted under "Screen Time" and "Dopamine Hits"?
- Why do uninstalled apps and rarely visited websites appear in the app picker?
- Why does Roots say "I'm within my Daily goals" when I'm not?
- Why don't blocking times update automatically with time zone changes?
- Why is my "Balance Score" incorrect or stuck at 0?
- Why is my child's "Screen Time" being counted toward the "Total Screentime"?
- Why is my "Screen Time" not updating?
- Why is "Screen Time" from my Mac/iPad counting toward my phone?
- How do I change my "Before Roots" screen time?
- Why are certain websites not appearing on app picker?
- I accidentally set "Monk Mode" to block everything 24/7. How do I fix it?
- Can I transfer my Roots screen time data from my old iPhone to my new iPhone?
- I'm trying to edit a "Block", but it says it's locked. What can I do?
- How can I share Roots with a friend?
- Why am I seeing a red exclamation mark on a "Block"?
- Why are apps in "All except" still getting blocked?
- Will my apps still be blocked if I delete Roots?
- Why is my daily screen time data not showing for the past few days?
- Why are apps used in "CarPlay" being counted as screen time?
- How do I reset my Roots account and start afresh?
- Why am I having trouble uninstalling apps?
- Why is a non-adult site being blocked under “Block adult content”?
- Why does my FaceTime show "Communication Limit" error even for contacts in my phone?
- Why are daily limits kicking in too early?
- Why is Roots recording screen time when I'm not using it?
- Why is my "Balance Score" high when my screen time feels awful?
- I forgot my password. What should I do?
- Why is my "Screen Time" showing 0 min?
- I have "Monk Mode" on with "App uninstall protection," but I can still uninstall apps including Roots
- Why are "Screen Time" notifications not working properly?
- How do I edit an active block in "Monk Mode"?
- How to stop "Emergency unblock" refills
- How do I block "YouTube Shorts" without blocking all of YouTube?
- Can I block an app without blocking its website (or vice versa)?
- Getting "SafeSearch is locked to filter by your browser's safety settings" message in Safari?
- My "Streak" reset unexpectedly
- Why did my historical screen time data disappear?
- Weekly report is showing incorrect data or 0
- Why doesn't my "Daily limit" widget update in real-time?
- Why is "Block adult content" not blocking adult websites?
- Can I receive notifications from a blocked app without being able to open it?
- How to stop the iOS notification prompt from appearing every time I open Roots
- Why can't I see the "Unblock" button?
- How do I edit "Always blocked" in "Monk Mode"?
- Why is Roots draining my battery or making my phone hot?
- How can I view combined "Screen Time" data across multiple devices?
- Why am I seeing an "ERROR" on my blocks?
- How do I contact Roots?
- Why can't I log out of Roots?
- How do I disable and re-enable Roots' "Screen Time" access?
- Why is my Roots screen time lower than Apple "Screen Time"?
- Seeing Roots twice in "Screen Time" settings
- Can't log in - "Something is wrong" error (even with VPN off)
- App icons disappearing or apps becoming unclickable
- Why are embedded YouTube videos on other websites still accessible?
- How to make your "iOS Shortcuts" setup more bulletproof
- A website I blocked is still accessible
- Old blocking rules still active after reinstalling Roots
- How do I turn off the "Live Blocking is Active" banner
- I’m being asked for a password to delete Roots
- Why am I seeing "Another screen time app detected"?
- Why is "Apps with Screen Time Access" missing from my iOS Screen Time settings?
- Why is "Today" empty right after setup?
- Why does Roots sometimes stop blocking apps when several blocks run together?
- Why am I stuck on a dark green screen when I open Roots?
- How do I edit a block in “Monk Mode” or with “Lock editing” on?