Skip to main content
All CollectionsBilling & Subscriptions
I paid for annual subscription. Why does the app say I have the free version?
I paid for annual subscription. Why does the app say I have the free version?
Updated over 2 weeks ago

If you have paid for a Roots subscription but your account is still showing 'Roots Free', it likely means the subscription status with Apple got out of sync. Luckily it's an easy fix!

Here are the steps to resync the premium access:

  1. Tap on 'Settings' from the 'Profile' tab

  2. Tap on 'Roots Subscription'

  3. Go to the bottom of the paywall and tap 'View all plans'

  4. Tap 'Restore purchases' at the bottom

Did this answer your question?