Billing & Subscriptions
21 articles
- Why is my premium not active anymore?
- Do I need a free trial to use Roots, or is there a free version?
- How do I cancel my free trial or subscription?
- What extra features come with a paid subscription?
- How do I get a refund?
- Can I get a longer free trial?
- Do I need a credit card to start my free trial?
- Do you offer a family subscription plan?
- Do you offer a lifetime plan with a one-time payment?
- Does Roots have a money-back guarantee?
- I can't afford the subscription. Can you help?
- Why can't I redeem my promo/ offer code?
- Why did I get charged even though I cancelled my free trial?
- Why was I charged for a full year instead of my monthly subscription?
- Why was I charged while my free trial is still active?
- Can I purchase a Roots subscription through a website rather than the app?
- Why was I charged immediately? I thought there was a free trial?
- How do I switch from annual to monthly subscription?
- How many devices can I use with one Roots subscription?
- I redeemed the promo code but still don't have premium
- Why do I still have "Roots Premium"after cancelling and getting a refund?