Billing & Subscriptions
17 articles
I paid for annual subscription. Why does the app say I have the free version?
Do I need a free trial to use Roots, or is there a free version?
How do I cancel my free trial or subscription?
What extra features come with a paid subscription?
How do I get a refund?
Can I get a longer free trial?
Do I need a credit card to start my free trial?
Do you offer a family subscription plan?
Do you offer a lifetime plan with a one-time payment?
Does Roots have a money-back guarantee?
I can't afford the subscription. Can you help?
I logged out and logged back in, but my subscription is missing. How can I get it back?
I reinstalled the Roots app, but my subscription is missing. How can I get it back?
Why can't I redeem my promo/offer code?
Why did I get charged even though I cancelled my free trial?
Why was I charged for a full year instead of my monthly subscription?
Why was I charged while my free trial is still active?