Skip to main content

Why is my premium not active anymore?

Common situations where this can happen:

  • You bought a “Premium” plan but still see the free version

  • You’re using Roots on multiple phones with the same Apple ID

  • You reinstalled the Roots app

  • You logged out and logged back in

  • You changed devices

If you have paid for a Roots subscription but your account is still showing “Roots Free”, it likely means the subscription status with Apple got out of sync. Luckily it’s an easy fix!
​
​

Here are the steps to re-sync the “Premium” access:

Go to “Roots > Today (bottom tab) > Account settings (top left) > Tap on your name > Tap Restore subscription” (under “Subscription”).
​

Your premium access should be restored instantly.
​
​

If “Restore subscription” doesn’t work:

This can sometimes happen if you changed phones while your premium was active, and your premium status didn’t transfer properly to the new device.
​
Here’s how to fix it:
​

1) Log out and log back in

  • Log out of Roots

  • Log back in with the same account

  • Tap “Restore subscription” again if “Premium” still isn’t showing

Note: If you have a “Monk Mode” block running, you won’t be able to log out until it ends. You can wait for the block to end, or use a “Vacation day” first.
​
​

2) Delete and reinstall Roots

If logging out and back in doesn’t help:

  • Delete the Roots app

  • Reinstall it from the App Store

  • Log in with the same account

  • Grant “Screen Time” access when prompted

  • Tap “Restore subscription” if “Premium” doesn’t show up on its own

Good to know: your blocks will be lifted while Roots is deleted, and your screen time history in Roots may reset, since Apple stores this data on your device.
​
​

Were you given premium by the Roots team?

If you were given premium access during beta testing or as a manual upgrade from the Roots team, the “Restore subscription” option will not work.
​

This is because restore only applies to subscriptions purchased directly through the App Store.
​

If this applies to you, please contact us at hello@getroots.app, and our team will re-enable your premium access.
​
​

Need more help?

Get personal help from one of our founders here.

Did this answer your question?