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Why am I not receiving notifications about app blocking?

Updated over 2 weeks ago

Notifications you should receive:

  • Time Limit

    • When limit is reached

    • When 5 min of limit remains

    • When 50 per cent of limit remains
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  • Downtime

    • When downtime starts

    • When downtime ends
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  • Screen Time alerts: Hourly updates on your usage
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  • Weekly reports: Get notified when your weekly report is ready
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  • Marketing: Get notified about new features and special offers
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  • Block Now: When your manual blocks end


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Troubleshoot notifications:

If you are not receiving notifications, please check the following:

  1. Do you have "Push Notifications" enabled for Roots on your phone?

    1. Go to "iOS Settings > Notifications"

    2. Find Roots

    3. Be sure permissions are turned on (Screenshot below)

  2. Do you have "Notifications" enabled for your Roots account

    1. Go to "Roots > Profile > Account Settings (top of the screen) > Notifications"

    2. Toggle on notifications for "Time Limit" and "Downtime" (Screenshot below)
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