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Why am I not receiving notifications about app blocking?

Notifications you should receive:

  • Daily limit

    • When limit is reached

    • When 5 min of limit remains

    • When 50 per cent of limit remains
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  • Blocked hours

    • When blocked hours starts

    • When blocked hours ends
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  • Screen Time alerts: Hourly updates on your usage
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  • Weekly reports: Get notified when your weekly report is ready
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  • Marketing: Get notified about new features and special offers
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Troubleshoot notifications:

If you are not receiving notifications, please check the following:

  1. Do you have "Push Notifications" enabled for Roots on your phone?

    1. Go to "iOS Settings > Notifications"

    2. Find Roots

    3. Be sure permissions are turned on (see image below)


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2. Do you have "Notifications" enabled for your Roots account

  • You can turn notifications on or off for each block while creating or editing it, under "Notifications". (see image below)
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  • You can also go to: “Roots > Today (bottom tab) > Account settings (top left) > Notifications (under Personalization)"
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    • Toggle ON the notifications you want to receive: (see image below)

      • Screen time alerts

      • Weekly reports

      • Marketing
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