1) Try reloading
Tap "Help" on any screen in Roots
Tap the "reload" icon in the help modal
This should fix most issues immediately
If you are having to reload constantly please contact us!
2) Is "share across devices" turned off on ALL iOS devices?
Due to limitations with Apple Screen Time this is required for using Roots
Open your iOS Settings > Screen Time
Be sure "share across devices" is turned off
In some cases, we have seen this needs to be turned off on all devices
Learn more here
3) Remove any blocking you have set up outside of Roots
If you have limits or downtimes active in iOS Screen Time or other apps, it can cause issues and make the limits kick in too early
Remove any existing blocking you have outside of the Roots app
4) Some popular websites can cause related apps to be blocked
Apps from the same company may also be blocked when you choose a website that is related to the company who owns the app. This is a bug from Apple.
facebook.com can block WhatsApp, Messenger, or other Meta apps
amazon.com can block Audible
In rare cases Facebook app can block other Meta apps (ex: Meta View)
How to fix it:
Right now there is not a good workaround due to Apple limitations. We suggest removing the websites from your blocking to avoid this issue.
Please contact us if you'd like help working around this!
5) Are apps being blocked in multiple places? (i.e. Challenges)
Double check to see if apps are being blocked in multiple places
If apps are being blocked by limits and downtimes, or a challenge, you will need to unblock from each place
This can be a bit confusing and we are working on making it more clear!
6) Could the app be blocked by something else?
Remove screen time permissions from other apps
Confirm you don't have active limits or downtime in iOS Screen Time
7) Is Apple incorrectly reporting usage?
Open your iOS Settings > Screen Time
See if the app usage report is accurate
In some cases Apple may over or under report screen time leading to blocking issues
Still having issues?
We know this can be frustrating. We'll be happy to help and will even reward you for your valuable time.