1) Try reloading
Tap "Help" on any screen in Roots
Tap the "reload" icon in the help modal
This should fix most issues immediately
If you are having to reload constantly please contact us!
2) Do you have "share across devices" turned off?
Due to limitations with Apple Screen Time this is required for using Roots
Open your iOS Settings > Screen Time
Be sure "share across devices" is turned off
Learn more here
3) Some popular websites can cause related apps to be blocked
Apps from the same company may also be blocked when you choose a website that is related to the company who owns the app. This is a bug from Apple.
facebook.com can block WhatsApp, Messenger, or other Meta apps
amazon.com can block Audible
In rare cases Facebook app can block other Meta apps (ex: Meta View)
How to fix it:
Right now there is not a good workaround due to Apple limitations. We suggest removing the websites from your blocking to avoid this issue.
Please contact us if you'd like help working around this!
4) Check your Roots settings:
Do you have multiple blocking settings that could overlap?
Ex: App limits with "Intentional Mode" will block apps by default
4) Could the app be blocked by something else?
Remove screen time permissions from other apps
Confirm you don't have active limits or downtime in iOS Screen Time
5) Is Apple incorrectly reporting usage?
Open your iOS Settings > Screen Time
See if the app usage report is accurate
In some cases Apple may over or under report screen time leading to blocking issues
Still having issues?
We know this can be frustrating. We'll be happy to help and will even reward you for your valuable time.