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Some apps are not being blocked, but others are

Are there certain apps that are not blocking correctly?

Updated this week

We're here to help.

First off, we know this can be frustrating. We sincerely apologize for the inconvenience.

1) Check your "Aways Allowed" List

  • Go to "iOS Settings > Screen Time > Always Allowed"

  • Make sure none of the apps you are trying to block are on the list

2) Remove any blocking you have set up outside of Roots

  • If you have any blocking active in iOS "Screen Time" or other screen time apps, it can cause issues and make the Roots "Time Limits" and "Time of Day" blocks to not work properly

  • Remove any existing blocking you have outside of the Roots app

  • Remove screen time permissions from other screen time apps

  • Then go to "Roots > Help (top of any screen) > Tap on Reload Blocking"

3) Try reloading

  • Tap "Help" (top of any screen) in Roots

  • Tap the "Reload Blocking" button

  • This should fix most issues immediately

If you are having to reload constantly please contact us: "Roots > Profile > Account Settings (top of the screen) > Help Center (under Help & Support) > Scroll down to Contact Us".

Need more help?

Get personal help from one of our founders here. We know this can be frustrating, and we appreciate your patience. We're happy to assist—and we’ll even reward you for your valuable time!


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