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Why are some apps not being blocked, but others are?

Are there certain apps that are not blocking correctly?

Here are a few things to try:​


1) Check your "Always Allowed" list

  • Go to "iOS Settings > Screen Time > Always Allowed"

  • Make sure none of the apps you are trying to block are on the list
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2) Remove any blocking you have set up outside of Roots

  • If you have any blocking active in iOS "Screen Time" or other screen time apps, it can cause issues and make the Roots blocks to not work properly

  • Remove any existing blocking you have outside of the Roots app

  • Remove screen time permissions from other screen time apps

  • Then go to "Roots > Blocking (bottom tab) > Tap Help (top right) > Tap Reload blocking."
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3) Try reloading

Go to "Roots > Blocking (bottom tab) > Tap Help (top right) > Tap Reload blocking." You can also tap "Reload blocks" below your blocks on the "Blocking" tab.
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If you are having to reload constantly please contact us by tapping the chat bubble below.
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